SWITCHBOARD OPERATOR II - 64084515 The State of Florida Gainesville

Title Switchboard Operator Ii - 64084515
Date 2020
Company The State of Florida
City Gainesville

Short Description :

Multiline phone and inputting information into the FLWiSE computer system If you are a retiree of the Florida Retirement System FRS, please check with the FRS on how your current benefits will be affected if you are reemployed with the State of ,…

Full Description :

Requisition No: 213481

Agency: Department of Health

Working Title: SWITCHBOARD OPERATOR II64084515

Position Number: 64084515

Salary: $954.40 bi-weekly

Posting Closing Date: 08/14/2020

REQUIREMENTS

Must have at least one year of experience working in a call center. Must have at least one year of experience with a multiline phone system. Must have at least one year of data entry experience. Must have at least one year of experience using Microsoft office. Experience working with WIC referred. Bilingual in Spanish preferred.

POSITION DESCRIPTION

This position is responsible for phone response and assistance for the Alachua WIC Program/Breastfeeding program serving a 10 county region.

Telephone:

  • Answering multi-line phone and inputting information into the FL-WiSE computer system.
  • Transferring phone calls to multiple locations and recipients. Responsible for triaging calls to program staff for proper and timely handling.
  • Assists callers and clients with program questions, appointment scheduling and informing them what they may need to bring at their upcoming appointment.
  • Call to sign up all referred and consented participants from Healthy Start Prenatal and Infant Screens

Other Duties:

  • Processes returned mail to decipher correct demographic information and updates in FL-WiSE.
  • Processes transactions or requests that can be completed at workstation
  • Assists clerical and clinical staff as needed
  • Attends staff meetings as required
  • Maintains current knowledge of programs guidelines, requirements, and procedures
  • Triages referred Healthy Start Screens to increase program participation.
  • Assist supervisor with the seasonal WIC Farmer’s Market Nutritional Program

Other duties as assigned within the scope of class title.

**NOTE: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. **

This position requires a security background check and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration.

Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

BENEFITS:

Department of Health Career Service employees enjoy the following benefits:

  • State of Florida Retirement package3% employee contribution required
  • 9 Annual paid holidays
  • Ability to earn 104 hours of paid Annual Leave (annually)
  • Ability to earn 104 Hours of paid Sick Leave (annually)
  • Health insurance for individual or family coverage
  • Life insurance
  • Additional supplemental insurances available such as dental, disability, etc.
  • Tax Deferred Medical and Child Care Reimbursement Accounts available
  • Tuition waiver available

Your take home pay can be significantly influenced by your insurance premiums. Compare your current premium with the State of Florida employee premiums!

Monthly employee premium for the standard PPO/HMO:

Single coverage is $50

Family coverage is $180

Monthly employee premium for the High Deductible Health Plan PPO/HMO:

Single coverage is $15

Family coverage is $64.30.

is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
Nearest Major Market: Gainesville

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