Patient Service Representative Sacred Circle Healthcare Salt Lake City

Title Patient Service Representative
Date 2020
Company Sacred Circle Healthcare
City Salt Lake City

Short Description :

Service, patient registration, insurance verification, cashiering, appointment scheduling, answering telephones, filing, computer work, and handling medical records Collects copays and cash from patients, gets authorization on credit cards Minimum one 1 year of experience in a ,…

Full Description :

Position title Patient Service Representative Description

Responsible for all front office functions including customer service, patient registration, insurance verification, cashiering, appointment scheduling, answering telephones, filing, computer work, and handling medical records.

  • Welcomes patients/clients/visitors, determines purpose of visit and directs them to the appropriate person or department.
  • Checks in patients and properly documents registration.
  • Verifies insurance and verifies patient demographics.
  • Schedules, cancels, and reschedules patient appointments.
  • Collects co-pays and cash from patients, gets authorization on credit cards.
  • Enters charges, payments, and balances into the computer.
  • Files and retrieves medical records. Copying and faxing duties.
  • Practices and adheres to the Mission, Vision, and Values Statement.
  • Reads, understands, and adheres, to all Sacred Circle Health Care policies and procedures.
  • Responsible for keeping patient waiting areas, office, and files clean and organized.

EDUCATION: A high school diploma or GED is required.

EXPERIENCE: Minimum one (1) year of experience in a customer service or reception position, preferable in a medical office setting.

KNOWLEDGE, SKILLS, & ABILITIES: The jobholder must demonstrate current competencies applicable to the job position.

  • Knowledge of basic office equipment including fax machine, copier, computer, telephones, etc.
  • Ability to handle multiple priorities at once with minimal supervision.
  • Ability to comprehend and follow written and verbal instructions.
  • Ability to organize and communicate clearly.
  • Skill in developing and maintaining effect working relationships with patients, medical staff, and the public.
  • Ability to react calmly and effectively in emergency situations.
  • Ability to interpret, adapt, and apply guidelines and procedures.
  • Ability to maintain confidentiality of patient and employee information.
  • Ability to speak spanish preferred.
  • Arabic and Spanish speakers needed

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