Customer Support Representative PharmAdva Rochester

Title Customer Support Representative
Date 2020
Company PharmAdva
City Rochester

Short Description :

Calls and maintains a documented record of activity Provides excellent customer service and support to external clients, inclusive of business affiliates who own multiple MedaCube units as well as individual family caregivers Assists with installation of the MedaCube ,…

Full Description :

Customer Support Representative

PharmAdva is an early stage health tech company located in Rochester, NY that designs, manufactures, and markets the MedaCube. MedaCube is an automated medication dispensing unit that improves quality of life for every patient. MedaCube provides a peace of mind for patients’ loved ones, caregivers, and prescribing physicians. Our environment is fast-paced and team/mission driven with unlimited growth potential. We currently have an opening for a full time Customer Service Representative.

Details:

Provides excellent customer service and support to external clients, inclusive of business affiliates who own multiple MedaCube units as well as individual family caregivers.

Essential Job Functions:

· Maintains current knowledge of the MedaCube build and custom MedaCube software

· Facilitates all inbound support calls and maintains a documented record of activity

· Assists with installation of the MedaCube at various client sites, business affiliates only

· Organizes customer orders and shipping documentation in shared online portal

· Prepares MedaCube’s for shipment to customers

· Monitors and updates shipping status of orders within sales management system

· Assists cross-departmentally with office work as needed for finance, production, or quality assurance

· Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity

Keys:

· Knowledge of G-Suite for Business

· Ability to travel up to 25% of time

· Willing to be on-call during weekends and holidays, based upon a rotating schedule

Skills:

· Dependable and timely

· Clear and professional communication skills

· Problem solving aptitude

· Team player with a positive attitude

Education/Experience Requirements:

· High school diploma or General education degree (GED)

· 2+ years of customer service experience

Preferred Qualifications:

· 2+ years of management experience

Salary:

DOE

Background check required.

Job Type: Full-time

Pay: $25,000.00 - $40,000.00 per year

Benefits:

  • Paid Time Off

Experience:

  • relevant: 1 year (Preferred)
  • management: 2 years (Preferred)
  • customer service: 2 years (Required)

Education:

  • High school or equivalent (Preferred)

Work Location:

  • One location

Communication method(s) used:

  • Email
  • Phone
  • Chat

Job Duties:

  • Answer incoming customer inquiries
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Other duties as requested

Schedule:

  • Monday to Friday

Company's website:

  • https://www.medacube.com/

Company's Facebook page:

  • https://www.facebook.com/MedaCube

Work Remotely:

  • Temporarily due to COVID-19

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