Remote Contact Center Representative Marine Credit Union Chippewa Falls

Title Remote Contact Center Representative
Date 15 October 2020
Company Marine Credit Union
City Chippewa Falls

Short Description :

Via telephone or other forms of correspondence Research and solve member questions, issues and complaints concerning credit union accounts Marine Credit Union is currently seeking a Contact Center Representative who possesses a high level of professionalism and experience ,…

Full Description :

***This is a remote/work from home position.***
Are you seeking a rewarding career with opportunity for advancement? Do you enjoy a goal-oriented environment, challenging yourself, and working with customers daily? If so, we invite you to share your background and qualifications with us! is currently seeking a Contact Center Representative who possesses a high level of professionalism and experience in customer service and call center communication.

JOB DUTIES:

As a Contact Center Representative you provide exceptional customer service in a professional, pleasant and efficient manner. You will supply direct support to our members via telephone or other forms of correspondence. Additional responsibilities include:

  • Research and solve member questions, issues and complaints concerning credit union accounts.
  • Provide routine account maintenance and process account requests per member requests.
  • Cross-sell credit union products and services when appropriate.
  • Ensure that all credit union member and employee related business is kept in the strictest confidence.

QUALIFICATIONS:

Qualified candidates must have the ability to problem solve in a fast paced environment. Previous customer service experience in a face to face or call center environment is desired. They will be professional and empathetic to both members and employees.

  • Experience working in a financial institution is preferred
  • Prior experience in sales a plus
  • Must be an effective communication and able to deal with and resolve conflict
  • Strong computer skills
  • Ability to speak multiple languages a plus

WHY JOIN MARINE CREDIT UNION:

offers a competitive compensation with a low-cost comprehensive benefits package for full-time employees. Here at MCU, we value a work-life balance by providing weekends off, a PTO and paid holiday program, and giving additional PTO when our employees volunteer or have a major life event occur, including: marriage, buying a new home, and having a child. provides excellent paid training, on-going professional development opportunities, and values internal mobility. has the resources to take your career to new heights.

is an Equal Opportunity Employer.

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