Superior customer service to all agents, insureds, and others encountered during the claims handling process Reports directly on technical matters to supervisor or management Reviews and manages outstanding files, as assigned, for adequacy and timeliness of investigation, ,…
Full Description :
Crum & Forster is looking for a claims adjuster who enjoys being a key part of a dynamic team. As an Executive Specialist, you will manage an assigned pending of claims arising from insurance policies, primarily Commercial and Transportation Auto Liability, with an emphasis on commercial transportation and public auto claims. You will also be expected to operate under appropriate levels of supervision and within established authority. The position will report to assigned Manager, Director, Vice President, as determined by business needs, and can be based in Meridian, ID; Jersey City, NJ or Remote.
Receives claims assignments. Verifies and determines applicability of coverage.
Determines the method and extent of investigation for each claim as required by company Best Practices.
Reviews and manages outstanding files, as assigned, for adequacy and timeliness of investigation, evaluation and reserve and maintains a timely diary for each case.
Evaluates and adjusts claims within the adjuster’s authority level.
Reports directly on technical matters to supervisor or management.
Evaluates and manages litigated claims, determines future course of handling and proper method of disposition. Consults with the claim manager on those claims in which assistance and consultation is needed, as well as on those claims which exceed assigned authority.
Assesses recovery potential and is responsible for the development of information required to successfully pursue recovery.
Meets with current and prospective customers to discuss C&F claims capabilities and address specific claim needs.
Accountable for the equitable and prompt adjustment and management of assigned claims to disposition in accordance with company Best Practices.
Responsible for providing superior customer service to all agents, insureds, and others encountered during the claims handling process.
Minimum of ten years’ experience handling liability claims; commercial transportation experience is preferable.
College degree is preferred and a designation and/or insurance related courses are a plus.
Obtain and maintain required state licenses.
Excellent verbal and written communication skills are essential and the ability to communicate with all levels within the organization.
Computer skills with a working knowledge of the Microsoft Office suite of programs a must.
Travel occasionally required.
Will abide by departmental policies and procedures, including authority levels, to comply with C&F’s risk management controls.