PATIENT SERVICES SPECIALIST PSS 2 University of Washington Seattle

Title Patient Services Specialist Pss 2
Date 23 November 2020
Company University of Washington
City Seattle

Short Description :

Services Specialist PSS supports front desk operations for the HMC Admitting Department in an integrated staffing model in which PSSs provide reception and scheduling services Under general supervision, the Patient Services Specialist performs specialized clerical and technical ,…

Full Description :

Notes: The shift for this position is ThursdayMonday from 3:00pm11:30pm
The UW is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.
As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally and medically vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the (UW) and serves as a training site for UW’s School of Medicine.
The Harborview Admitting Department has an outstanding opportunity for a Patient Services Specialist 1-Trainee or PSS 2 (Full Time, Variable Shifts). The Patient Services Specialist (PSS) supports front desk operations for the HMC Admitting Department in an integrated staffing model in which PSS's provide reception and scheduling services. In addition, the PSS serves as the primary resource for coordinating the daily patient flow and providing patient support services, and is required to be able to function effectively and independently. Under general supervision, the Patient Services Specialist performs specialized clerical and technical duties to facilitate the delivery of patient care.
PSS responsibilities include:
  • Provide support services such as obtaining and verifying demographic and financial information through pre-registration process; complete patient registration by obtaining consent for medical care and financial agreement; and process patient paperwork.
  • Triage patient telephone calls to clinical staff; provide information about services, and interact with patients, families, and nursing and medical staff to ensure patients are identified correctly and registered and admitted accurately as they enter the medical center.
  • Reception and discharge activities
  • Schedule appointments
  • Coordinate care with other services
  • Check in patients
  • Coordinate referral process and medical records
  • Obtain and verify registration information
  • Process charge documents
  • Collect time-of-service payments
  • Perform other necessary activities to maintain clinic operations
  • May provide guidance to staff outside assigned service area. May float among other areas, including admitting, registration, and patient care.

  • The Harborview Admitting Department PSS demonstrates service excellence standards in independently performing the stated support services.
    REQUIREMENTS:
    PATIENT SERVICES SPECIALISTS 1-TRAINEE : High School graduation or equivalent AND one year of experience in a health care setting OR two years of general office experience OR equivalent education/experience.
    PATIENT SERVICES SPECIALISTS 2 : High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience
    Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

    Committed to attracting and retaining a diverse staff, the will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

    The is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

    The is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

    To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso[at]uw.edu.

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