Customer Service / Call Center Representatives Comcast Lynnwood

Title Customer Service / Call Center Representatives
Date 2020
Company Comcast
City Lynnwood

Short Description :

Technical questions and problem solving related to Comcast products as well as customer equipment You will handle some billing overflow calls and offer Comcast products and services to meet customer needs Demonstrates functional skill to troubleshoot and resolve technical problems and ,…

Full Description :

We are now hiring for Customer Service Representatives and Call Center Representatives in our state-of-the-art call center in Lynnwood, WA. Starting salary is $16.50/hour plus a competitive commission plan and an opportunity for a pay increase after your first three months of employment. We offer our great benefit package on the first day of employment!
So, what is this great job? You will be responsible for answering incoming calls regarding technical questions and problem solving related to products as well as customer equipment. You will handle some billing overflow calls and offer products and services to meet customer needs.
Join a company rated in the top 100 of Forbes Best Companies to Work For and start growing with NBCUniversal Today!
GREAT PERKS AND BENEFITS (starting on your first day):
  • Opportunities for promotion
  • Paid training
  • Paid Time-Off (PTO), Paid Vacation, Flex Time, and Floating Holidays (Generous PTO package after first 90 days of employment)
  • Tuition Reimbursement (where applicable)
  • Comfortable, state-of-the-art workspace with breakroom, training rooms, etc.
  • Eligible to enroll in Medical, Dental, Vision, 401k
  • Free /Xfinity courtesy services (cable, high speed internet, etc.)
  • Discounts on /Xfinity Voice, OnDemand, and Personal Security Services

CORE RESPONSIBILITIES:
  • Demonstrates functional skill to troubleshoot and resolve technical problems and other general account inquiries over the phone in a single customer interaction to maximize the customer experience, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
  • Follow established troubleshooting procedures, including use of appropriate resources and desktop tools. When necessary, produce work order according to established business rules.
  • Demonstrated ability to establish and maintain effective relationships with customers. Effectively gains the customer's cooperation to work through the troubleshooting process, ensuring customer problem resolution.
  • Corrects discrepancies on customers' accounts, and researches service disruptions as necessary. When appropriate, follow established escalation procedures to expedite prompt resolution.
  • Begins to act as a product consultant, articulating product features and benefits and making recommendations based on customer needs/interests; identifying buying signals and asking for the sale, reselling current value or right-size, delivering a quality customer experience.
  • Demonstrates functional skill in communicating and explaining basic account information to the customer with focus on first-call resolution.
  • Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations.
  • Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII).
  • Educates and promotes self service options.
  • Fundamental understanding of competitive environment and begins to position 's products positively to our customers.
  • Must be able to work in a fast-paced, structured, dynamic and high- transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.
  • Demonstrates ability to achieve established goals and performance metrics.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Attends training as required.
  • Works independently and seeks Supervisor support when necessary.
  • Supports other lines of business as volumes dictate.
  • Other duties and responsibilities as assigned.
  • Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse.

Job Qualifications:
  • A high school diploma or equivalent is required
  • Generally requires 0-2 years related experience

NBCUniversal brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at .
NBCUniversal is an Equal Employment Opportunity / Affirmative Action / Drug-Free workplace employer.

Recomended Jobs

  Entry Level Production Shop

Date : 01 October 2020 | Company : Closet Factory | Location : Mukilteo

Experience with basic hand tools is helpful. A good job for someone just entering the workforce or returning to the workforce with limited experience and…


  Medical Receptionist

Date : 01 October 2020 | Company : Community Health Center of Snohomish County | Location : Edmonds

The Receptionist performs a variety of clerical, reception, and administrative or secretarial tasks: Graduate of an accredited Office Skills Certification…


  Night Sweeper Driver

Date : 01 October 2020 | Company : Whirlwind Clean and Green | Location : Mountlake Terrace

Driving – Must have a clean driving record and current valid Washington State Driver’s License and the ability to obtain DOT Medical Card.


  Sales Representative

Date : 01 October 2020 | Company : SLEEP NUMBER | Location : Lynnwood

Guaranteed base pay, plus commission and bonus plan. Utilize a proven sales process to discover each customer’s unique sleep needs and lead them through a…


  Receptionist

Date : 01 October 2020 | Company : Calportland | Location : Seattle

Screens incoming telephone calls and direct callers to appropriate personnel. This position will be responsible for directing calls to appropriate associates,…