Senior User Researcher IBM San Jose

Title Senior User Researcher
Date 2020
Company IBM
City San Jose

Short Description :

Interviews, journey and empathy mapping, design studio sessions, surveys, and data analysis to uncover market and user needs and expectations Our group is made up of those with years of deep expertise and brilliant professionals using the latest ,…

Full Description :

Thomas J. Watson said it best: “Good design is good business.” Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you? If so, read on!
Your Role and Responsibilities
Are no and why two highly used words in your vocabulary? Do you find yourself wandering from me to we often? If so, then you know that enterprise software doesn't have to be boring. And designing enterprise software doesn't have to be boring either. The Information Management System (IMS) team is seeking a Sr. User Researcher to join our team in San Jose.
IMS, as part of the larger Z portfolio, is part of your everyday life, just operating behind the scene. The majority of banks, retailers, insurance, and many other industries rely on Z to get things done. Just think every time you swipe your credit card, an Z mainframe processes that transaction. Now multiply that by the number of people on earth ordering a Starbucks coffee at this very moment, and you just begin to understand the volume of transactions we handle in a second. We are very focused on helping our customers modernize their IMS solutions along with delivering the most usable and engaging experience to our customers. You understand that the creation and destruction of paper and pixels always centers on one thinghumans. Our purpose is to be essential. Essential to our users. Essential to our colleagues.
We are strong advocates of ‘mixed-methods’ and incorporate various techniques in our toolbox. Our typical tactics include includes activities like usability assessments, interviews, journey and empathy mapping, design studio sessions, surveys, and data analysis to uncover market and user needs and expectations. The best thing about working in IMS is the people we work with. Our group is made up of those with years of deep expertise and brilliant professionals using the latest tools and methodologies. We share our methods and tooling across , and continually teach (and learn from) each other new and best practices.
Required Technical and Professional Expertise
  • Experience triangulating insights across research studies with customers and behavioral analytics
  • Demonstrated success relating generative and evaluative research insights to core business goals
  • At least 6 years’ experience conducting user research throughout the entire product development life-cycle
  • At least 6 years’ experience working with enterprise software (agile/continuous delivery desired)
  • At least 6 years’ experience managing projects involving cross-functional teams

Preferred Technical and Professional Expertise
  • Understanding of mainframe concepts
  • Understanding of database and transaction systems

About Business Unit
Systems helps IT leaders think differently about their infrastructure. servers and storage are no longer inanimatethey can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
Your Life [at]
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
’s greatest invention is the er. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. ers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 ers serving clients in 170 countries.
Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You [at]
is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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