Mobile Associate TMobile Laguna Niguel

Title Mobile Associate
Date 2020
Company TMobile
City Laguna Niguel

Short Description :

Without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other ,…

Full Description :

Mobile Associate
Responsibilities
Builds proficiency related to serving and selling to our customers, while providing a best in class customer experience and building loyalty by:
  • Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
  • Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
  • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
  • Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise.
  • Approaching service and sales needs with patience, honesty and empathy.

Becomes skilled with and consistently leverages digital tools in interactions and onboarding to actively demonstrate:
  • How our ever expanding-coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network!
  • Why plans and services will let our customers live unlimited, feel the love, stay connected and go further.
  • How we're redefining how wireless is done, down to device and account inspection, review and troubleshooting.

Completes training on in-store experience, new skills and processes, knowledge of systems and reference resources.
Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
Builds relationships with and partners with employees across channels, including business and customer service to:
  • Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
  • Successfully identify and handoff small business leads.

Qualifications
  • Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.
  • Desire to be a part of the game-changing store team.
  • Competitive drive and confidence to succeed in a fast-paced sales environment.
  • Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
  • Effective at balancing customer experience and performance goals.
  • 6 months of customer service and/or sales experience, Retail environment preferred

Minimum Qualifications
  • At least 18 years of age
  • Legally authorized to work in the United States
  • High School Diploma or GED
  • Work varied shifts, seven days per week, which may include evenings, weekends, and holidays, including full time training
  • Written and verbal communication skills
  • Tech savvy
  • Demonstrated creative problem solving

Company Profile
As America's Un-carrier, USA, Inc. (NASDAQ: "TMUS") is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, USA. Inc. provides services through its subsidiaries and operates its flagship brands, and Metro by . For more information, please visit http://www.t-mobile.com
Applicant Privacy Policy
We are committed to maintaining your trust by respecting and protecting your privacy. For more information about how processes the personal data of job applicants, please visit Applicant Privacy Policy.
EOE Statement
Equal Employment Opportunity
We take equal opportunity seriously-by choice.
USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Recomended Jobs

  Jersey Mike's - Crew Member DAY SHIFT

Date : 27 October 2020 | Company : Jersey Mikes | Location : Mission Viejo

Food preparation, cleaning and organizing the front and back of house to maintain a clean and welcoming dining experience for our customers.


  Dishwasher - Atria Crestavilla

Date : 27 October 2020 | Company : Atria Senior Living | Location : Laguna Niguel

Kitchen help, culinary, hotel, hospitality, resort, food service, dishwasher, dishes, dish wash, dishwashing, restaurant. Don’t just do a job.


  Front Desk Agent

Date : 27 October 2020 | Company : The Volare Resorts | Location : San Clemente

Greet and welcome guests and visitors by being courteous and knowledgeable of hotel amenities and local area attractions & events.


  Patient Service Specialist

Date : 27 October 2020 | Company : Select Physical Therapy | Location : Irvine

Physical Therapy office in Irvine, CA needs detail oriented front office person/recpt. All persons entering our building are temp screen and asked about…


  Juicer - Aliso Viejo

Date : 27 October 2020 | Company : Nekter Juice Bar Inc | Location : Aliso Viejo

Handle cash transactions while adhering to Nekter cash handling policies. Juicers should be able to demonstrate a strong understanding of all Nekter product…