Without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other ,…
Full Description :
Mobile Associate Responsibilities Builds proficiency related to serving and selling to our customers, while providing a best in class customer experience and building loyalty by:
Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise.
Approaching service and sales needs with patience, honesty and empathy.
Becomes skilled with and consistently leverages digital tools in interactions and onboarding to actively demonstrate:
How our ever expanding-coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network!
Why plans and services will let our customers live unlimited, feel the love, stay connected and go further.
How we're redefining how wireless is done, down to device and account inspection, review and troubleshooting.
Completes training on in-store experience, new skills and processes, knowledge of systems and reference resources.
Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
Builds relationships with and partners with employees across channels, including business and customer service to:
Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
Successfully identify and handoff small business leads.
Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.
Desire to be a part of the game-changing store team.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
Effective at balancing customer experience and performance goals.
6 months of customer service and/or sales experience, Retail environment preferred
At least 18 years of age
Legally authorized to work in the United States
High School Diploma or GED
Work varied shifts, seven days per week, which may include evenings, weekends, and holidays, including full time training
Written and verbal communication skills
Demonstrated creative problem solving