Front Desk Agent - Candlewood Suites Columbus - Airport, OH Candlewood Suites Gahanna

Title Front Desk Agent - Candlewood Suites Columbus - Airport, Oh
Date 2020
Company Candlewood Suites
City Gahanna

Short Description :

Requests, questions, or concerns At Intercontinental Hotels Group, we own, operate and franchise more than 3500 hotels, offering close to half a million guest rooms in nearly 100 countries Welcome guests in a friendly, prompt and professional ,…

Full Description :

About us

At Intercontinental Hotels Group, we own, operate and franchise more than 3500 hotels, offering close to half a million guest rooms in nearly 100 countries. By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired and successful hotel company the world over.

At Candlewood Suites® we want our guests to feel trusted and free to do what they want in their own space which means we need you to:

Be down-to-earth by being straightforward and natural

Be considerate by being respectful, perceptive and accommodating

Be friendly by being kind, approachable and light-hearted

Be reliable by being professional, a team player and resourceful

Your day to day

Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests

Check guests in, issue room keys, provide information on hotel services and room location

Ensure required identification is taken from guests at check-in in line with local legislative requirements

Answer phones in a prompt and courteous manner

Up-sell rooms where possible to maximize hotel revenue

Answer, record and process all guest calls, messages, requests, questions, or concerns

Record guest preferences in the system

Check guests out, including resolving any late or disputed charges

Accurately process all cash and credit card transactions using established procedures

Issue, control, and release guest safe-deposit boxes in line with hotel procedures

Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up

Take action to solve guest problems/complaints using appropriate service recovery guidelines

Follow established hotel safety protocols and procedures always. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty

May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes

Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service

Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

What we need from you

You need a High School diploma or equivalent, plus one-year front desk/guest service experience and some college is preferred. You may be required to work nights, weekends, and/or holidays.

Frequently standing up behind the desk and front office areas

Handling objects, products, and computer equipment

Basic computer skills to operate various property management and reservations systems, etc.

Being passionate about people and service

Strong communication skills essential when interacting with guests and employees

Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests information updates, etc.

Basic math skills are used frequently when handling cash or credit.

Problem solving, reasoning, motivating and training abilities are often used

What we offer

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

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