EServices Specialist Del Norte Credit Union Santa Fe

Title Eservices Specialist
Date 19 October 2020
Company Del Norte Credit Union
City Santa Fe

Short Description :

Position is to assist Del Norte Credit Union in living out its mission of improving lives as a financial cooperative by possessing a passionate devotion to providing outstanding and empathetic service to Del Norte Credit Union members and fellow teammates ,…

Full Description :

eServices Specialist

is seeking a dynamic eServices Specialist to improve the lives of others through demonstrating performance excellence.

is seeking a candidate for an eServices Specialist position. The primary role of this position is to assist in living out its mission of improving lives as a financial cooperative by possessing a passionate devotion to providing outstanding and empathetic service to members and fellow teammates. In this position you will address and assist with all aspects of daily eServices operations, ensuring that external and internal members receive prompt and accurate support through all electronic channels.
Job duties of this position include but are not limited to:

  • Provide telephone support to internal and external members.
  • Provide data entry and other tasks required for the administration and process of online banking transaction and set up of new accounts.
  • Interface with third-party service providers related to the installation, updating, and troubleshooting of connectivity and services provided on eServices’ offerings.
  • Protect system and member information by defining access privileges, control structures and resources.
  • Ensure that effective communication is delivered with respect to incident reports, enhancement roll-outs, and system downtime, and that regular communications are sent to keep departments up-to-date on the status of outstanding issues.
Requirements include:
  • Three or more years of similar or related experience in information technology or eServices experience or equivalent combination of education and experience. (preferred)
  • Solid member service skills
  • Excellent communication and problem resolution skills.
  • Strong, proficient knowledge of online banking to include but not limited to: remote deposit capture, mobile banking, and bill-pay
  • Excellent verbal & written communication skills, proficient in communicating and technical information.
  • Demonstrated proficiency in Windows, other MS Office applications and especially in electronic banking services such as online banking

If you are qualified and would like to join our team in improving lives, please complete an online application along with submitting an updated resume. No phone calls please.

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