VP - FOOD & BEVERAGE Hard Rock Cafe International (USA), Inc. Tampa

Title Vp - Food & Beverage
Date 2020
Company Hard Rock Cafe International (USA), Inc.
City Tampa

Short Description :

That makes our guests want to return, giving each guest a positive, memorable entertainment experience Must be able to effectively communicate with guests regarding complaints, tours, programs, etc Whether you want to make your debut or go back on tour after a long hiatus, starting a ,…

Full Description :

Overview: Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® & Salon and VIP services galore.
Our Commitment to Service: We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment.
Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits!
Appearance: How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments.
JOB DESCRIPTION Responsibilities: This position is responsible for planning and directing the overall F&B operations of the property, including all related management functions to ensure a positive guest experience.
Essential duties include, but are not limited to:
  • Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures
  • Develops and administers operating and capital budgets
  • Conducts or reviews detailed management and operational analyses to ensure ongoing success and efficiency within the department
  • Responsible for specifications and quality of all food products
  • Controls all labor and food cost percentages
  • Responsible for quality, consistency, and presentation of all food products delivered to guests
  • Recommends to senior management operational enhancements that support initiatives and promote excellence
  • Monitors profit and loss statements to ensure objectives are met, and recommends corrective actions as required
  • Performs all employee management functions such as interviewing, hiring, training, etc
  • Other duties as assigned
  • Requires a BS/BA degree in related field, and at least ten (10) years of related experience, or an equivalent combination of education and experience
  • Proficient knowledge of software programs such as Microsoft Excel and Microsoft Word
  • Must be able to read, understand and explain to employees technical manuals and other related materials required for proper completion of goals
  • Must be able to effectively communicate with guests regarding complaints, tours, programs, etc
  • Must be able to effectively coach and counsel employees
  • Must be able to complete standard Seminole Tribe of Florida forms and reports
  • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities
  • Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance
  • Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals
  • Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience

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