|Title||Customer Service Rep|
|Date||20 November 2020|
|Company||Inspira Health Network|
OUR MISSION: Our mission is to provide high quality health services that improve the lives of all we serve.
MAJOR FUNCTION: The Customer Service Representative serves as the hospital’s primary contact for all patient billing inquiries. Acts as a liaison between and patients, providers, and payers for all post-care matters related to account resolution. Provides information regarding hospital billing practices, policies, and patient billing statements. Assists patients in understanding billing statements to ensure swift resolution of outstanding balances. Fulfills the organization’s mission of care and service by providing superior customer service to the patient community
A. Education: High school diploma (or equivalent) required. College coursework or degree preferred
B. Experience: At least 1-year experience in a physician office or hospital setting preferred. Familiarity with medical billing/collections and healthcare insurance. Previous experience in a call center environment preferred. Bi Lingual a plus.
C. Certification/Licensure: N/A
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