CUSTOMER SERVICE REP Inspira Health Network Bridgeton

Title Customer Service Rep
Date 20 November 2020
Company Inspira Health Network
City Bridgeton

Short Description :

Health services that improve the lives of all we serve MAJOR FUNCTION The Customer Service Representative serves as the hospitals primary contact for all patient billing inquiries Acts as a liaison between Inspira Health Network and patients, providers, and payers for ,…

Full Description :

OUR MISSION: Our mission is to provide high quality health services that improve the lives of all we serve.

MAJOR FUNCTION: The Customer Service Representative serves as the hospital’s primary contact for all patient billing inquiries. Acts as a liaison between and patients, providers, and payers for all post-care matters related to account resolution. Provides information regarding hospital billing practices, policies, and patient billing statements. Assists patients in understanding billing statements to ensure swift resolution of outstanding balances. Fulfills the organization’s mission of care and service by providing superior customer service to the patient community

QUALIFICATIONS:

A. Education: High school diploma (or equivalent) required. College coursework or degree preferred

B. Experience: At least 1-year experience in a physician office or hospital setting preferred. Familiarity with medical billing/collections and healthcare insurance. Previous experience in a call center environment preferred. Bi Lingual a plus.

C. Certification/Licensure: N/A

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