Patient Access Rep Sr VCU Health System Richmond

Title Patient Access Rep Sr
Date 22 May 2020
Company VCU Health System
City Richmond

Short Description :

Appointment scheduling and medical terminology Experience of GE/IDX and Cerner order entry Associates Degree in Business, Accounting or closely related field from an accredited program Provides quality customer services to patient of all ages, their families, visitors, ,…

Full Description :

  • JOB SUMMARY
  • The chief objective of this position:

    • To handle all business functions in assigned area to include reception, scheduling and registering patients for appointments and/or procedures. Greets patients; secures the appropriate patient and insurance information; ensures that registration data is correct and accurate; validates insurance eligibility, enters information into appropriate systems and collects co-pay (if applicable). Provides quality customer services to patient of all ages, their families, visitors, medical staff, clinicians and co-workers ensuring that everyone is treated courteously, quickly and with respect.
    • Serves in a lead capacity which may involve any or all of the following: coordinating daily work assignments; developing work and break schedules; assisting with interviews; providing performance feedback; training/mentoring staff; functioning as scheduling/registration expert; and serving as back-up to supervisor. Assists with the daily office functions of the assigned area in order to ensure efficient and effective operations. Ensures that staff exhibit good customer service and are consistent in all interactions.

    Experience REQUIRED:

    • Minimum of one (1) year of previous patient scheduling/registration work experience in a healthcare setting (acute care hospital, physician office, medical practice, etc.)
    • Experience with medical terminology, health insurance and coding requirements
    • Previous experience with Microsoft Office applications (at the intermediate level) and e-mail/calendaring

    Experience PREFERRED

    • Two (2) or more years of previous patient scheduling/registration work experience in a healthcare setting (e.g. academic medical center, doctor's office, medical practice, etc.)
    • Experience with health insurance, HMO, managed care, order entry, appointment scheduling and medical terminology Experience of GE/IDX and Cerner order entry

    Education/training REQUIRED:

    • High School Diploma or equivalent

    Education/training PREFERRED:

    • Associates Degree in Business, Accounting or closely related field from an accredited program
#LI-DB2


EOE/M/F/Vet/Disabled
Qualified applicants will receive consideration for employment without regard to their protected veteran or disability status.

HR Use Only: PTO

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