Triage Specialist Amazon.com Services LLC Las Vegas

Title Triage Specialist
Date 2020
Company Amazon.com Services LLC
City Las Vegas

Short Description :

For people with disabilities PHR and/or CPDM certification Bachelors Degree from an accredited university, or equivalent work experience The goal of the Triage Specialist is to respond to a high volume of intake requests providing a frustrationfree experience for employees with ,…

Full Description :

  • Bachelor’s Degree from an accredited university, or equivalent work experience
  • 1+ year(s) experience working with employees on disability, leave of absences, human resources, or employee relations functions
  • Intermediate experience working with Windows, Work, Excel, and PowerPoint

At Amazon we believe that every day is still day one.
We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to the help Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Accommodation Team.
DESCRIPTION:
The Accommodation Intake Triage Specialist serves as the first point of contact for employees requesting a job accommodation in support of a qualifying disability that may be limiting their ability to perform the essential functions of their role. They are responsible for conducting the initial interactive process with employees helping to demystify the experience by providing an overview of the accommodation process, roles and responsibilities and timelines. The goal of the Triage Specialist is to respond to a high volume of intake requests providing a frustration-free experience for employees with an assessment of their request and providing guidance to the employee on the next steps in the process. It is critical that a person in this role will have exceptional communication and organizational skills, attention to detail, ability to prioritize in a fast-pace and ever-changing environment, strong analytical and critical thinking skills, along with the customer service focus that employees expect from Amazon. Strong candidates will have the ability to build strong relationships, influence others while working in a cross functional environment.
Other responsibilities will include:
  • Assessing preliminary information to determine the existence of a qualifying disability
  • Creating and maintaining accurate, timely, and compliant case records
  • Ability to solve customer service issues
  • Passion for delivering a positive Customer experience
  • Troubleshoot issues and remove barriers causing frustrations before, during, or after the Accommodation process
  • Maintain confidentiality
  • Additional duties as assigned

We are hiring a total of 5 Triage Specialists for Nashville, TN.
  • Experience in providing consultation and training on disability issues
  • PHR and/or CPDM certification
  • Intermediate experience working with Windows, Word, Excel, and PowerPoint
  • Computer operating and database management skills
  • Knowledge of federal and state disability laws regarding access for people with disabilities; specifically ADA and FMLA
  • Strong time management and ownership of deliverables
  • Demonstrated experience managing cases from intake to closure with a high degree of accuracy, resolution, and employee satisfaction

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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