Customer Service Representative Maine Lobster Now Portland

Title Customer Service Representative
Date 2020
Company Maine Lobster Now
City Portland

Short Description :

Technologies simultaneously Answer a variety of customer inquiries and questions Deescalate customer complaints with empathy and conflict resolution skills, but when necessary address customer concerns and complaints to management Able to use a headset, keyboard, and ,…

Full Description :

We are looking for a Customer Service Representative to join our team! Our Customer Service Representatives work in a call center environment to provide exceptional service to our customers. A great attitude, communication skills, team-player mindset, and adaptability are key to success in this role.
The schedule for this position is Monday through Friday from 11am-8pm, with some scheduled half-day Saturday shifts and additional hours during the holiday season.

Job Duties:

  • Deliver superior customer experience with an upbeat and positive attitude
  • Support customers through telephone calls, email, and chat technologies simultaneously.
  • Create customer orders and make edits to existing orders
  • Answer a variety of customer inquiries and questions
  • Troubleshoot issues regarding delayed shipments and product availability
  • Accurately document all communication with customers
  • De-escalate customer complaints with empathy and conflict resolution skills, but when necessary address customer concerns and complaints to management
  • Perform additional duties as assigned

Experience & Required Skills:

  • 1 or more years of customer service experience
  • Excellent written and verbal communication skills
  • Experience using Microsoft Suite and Google Suite

Physical Demands:

  • Able to use a headset, keyboard, and computer for the duration of the shift
  • Able to sit for extended periods of time

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Schedule:

  • Monday to Friday
  • Weekends

Experience:

  • customer service: 1 year (Preferred)

Work authorization:

  • United States (Required)

Communication method(s) used:

  • Email
  • Phone
  • Chat

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