|Title||Patient Access Representative I, Circle Of Friends Clinic, Full-time (40 Hrs/wk) Mon-fri 8:30am-5pm|
|Company||Arkansas Children's Hospital|
ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS.
CURRENT EMPLOYEES: Please apply via the internal career site by logging into your Workday Account ( https://www.myworkday.com/archildrens/ )and search the "Find Jobs" report.
Work Shift:Day Shift
Time Type:Full time
Department:CC015135 Circle of Friends Summary Responsible for the first impression of Arkansas Children’s Ambulatory Care Services; Performs functions relative to scheduling and registration for outpatient clinics including complete and accurate demographic and insurance information. Description
PRIMARY DUTIES AND RESPONSIBILITIES
1. Schedules patients for outpatient appointments
Schedules all patient appointments per protocols and ensures referrals are obtained
Meets or exceeds expected productivity and accuracy standards for call answer rate, workflows and other metrics
Coordinates ancillary services with clinic appointment when applicable
Able to schedule in 1 or more Center (in addition to Home Center) as demonstrated by floating
2. Register patients for outpatient visits
Greets and engages patients, families and visitors in order to provide a positive first impression
Completes registration and discharge activities per protocols, including co-payment collection, MyChart activation, insurance verification, etc.
Completes discharge scheduling per protocol and actively engages patient/families to ensure follow up appointments and tests are scheduled appropriately
Meets or exceeds expected productivity and accuracy standards for check-in time, work-queue resolution and other metrics
Able to register in 1 or more Center (in addition to Home Center) as demonstrated by floating
3. Patient Experience
Uses strategies such as AIDET, LAST, STAR to provide excellent customer service consistent with the Arkansas Children's behavioral guidelines
Collaborates with clinical partners to optimize patient communication, clinic flow and ongoing care
Actively engages in activities to enhance the patient experience, including encouragement of the patient satisfaction survey
4. Additional Duties
Seeks opportunities to acquire additional skills and/or assist others upon completion of daily duties
RequiredHigh school diploma or general education degree (GED) (College hours and/or degree preferred)
PreferredCertificate from college program or technical schoolField of Study: Healthcare
PreferredAssociate's degree or equivalent from two-year college program or technical school or nursing diplomaField of Study: Healthcare
PreferredBachelor's degree from four-year college or universityField of Study: Healthcare
Required1 years total experience required, which includes 1 year of Customer Service experience
Preferred1 years Medical Office Setting, Medical Billing, Medical Coding, Call Center experience preferred
CERTIFICATION / LICENSE / REGISTRY REQUIREMENTS
This position has no Certification/License/Registry requirements
RequiredCustomer Service Experience
RequiredAbility to problem solve, organize and prioritize multiple tasks
RequiredAbility to work independently
RequiredBasic computer skills
Lifting/Pushing/Pulling Weight Up to 35 pounds
Noise Level Noise Level
Physical Activity Reach with hands and arms
Physical Activity Sit
Physical Activity Stand
Physical Activity Stoop, kneel, crouch, crawl, twist, or bend
Physical Activity Talk or hear
Physical Activity Use hands to touch, handle, or feel
Physical Activity Walk
Physical Environment Inside Office Environment / conditions
Safety Sensitivity This position has been designated as safety sensitive.
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