Front Desk Associate AutoCamp Cape Cod

Title Front Desk Associate
Date 2020
Company AutoCamp
City Cape Cod

Short Description :

Welcome guests to AutoCamp and helps to make them feel comfortable in the environment Greet and welcome guests by speaking in a warm, friendly and courteous manner Collect and distributes messages for guests The person in this position will checkin and checkout guests and respond ,…

Full Description :

Description

Do you love to create delight through design and attention to detail? Are you a MacGyver who always finds a way to get it done? If so, then we invite you to apply to to join our adventure.
is seeking a Front Desk Associate to greet and welcome guests to and helps to make them feel comfortable in the environment. The person in this position will check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to ensure total customer satisfaction.
is a lifestyle hotel brand that is changing the way people experience the great outdoors. We provide an upscale, hassle-free, and comfortable experience in the world’s top outdoor destinations – we call it Outdoor Hospitality.
Sound good? We’d love to hear from you. Be sure to fill out the application and if you have a resume and a cover letter attach them too.

Requirements

ESSENTIAL RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
  • Greet and welcome guests by speaking in a warm, friendly and courteous manner.
  • Support guests with registration and accommodation assignments, helping with special requests when needed and possible.
  • Guide guests with check-ins/check-outs in an efficient and friendly manner, and in accordance to ’s policies.
  • Collect and distributes messages for guests.
  • Pre-register, block and take same day reservations; and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
  • Resolve guest complaints and assists with inquiries that relate to ’s services, events, directions, local attractions, etc.
  • Assist in solving billing discrepancies.
  • Perform cancellations according to procedures.
  • Perform any other duties as requested by Supervisor.
DESIRED SKILLS AND EXPERIENCE
  • Ability and comfort in working with cloud based applications; knowledge of Google Suite products preferred.
  • Strong relational skills.
EDUCATIONAL REQUIREMENTS AND PREFERENCES
  • Required: customer service background.
  • Preferred: college degree in hospitality, business administration or similar.
THE RIGHT PERSON WILL...
  • Be well groomed and have a keen sense of style and an appreciation for good design.
  • Practice thoroughness and an attention to detail.
  • Possess excellent and attentive customer service.
  • Be like a MacGyver, and able to find solutions when issues arise.

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