Outpatient Therapy Office Assistant Lakeview Village Lenexa
Outpatient Therapy Office Assistant
20 October 2020
Short Description :
Position is also responsible for presenting the best quotfirst impressionquot possible to Lakeview Village guests and visitors Telephone, organizational, writing composing correspondence skills Via telephone, ,…
Full Description :
The Outpatient Therapy Office Assistant ensures excellence in customer service and professionalism by supervising the day-to-day activities of reception area in the outpatient department. This position is also responsible for presenting the best "first impression" possible to Lakeview Village guests and visitors.
Ensure friendly, courteous, prompt and informative service to customers of Lakeview Village outpatient department (residents, family, employees, visitors, etc.) via telephone, in writing, and in person.
Perform office tasks required for coordination of therapy services to ensure prompt and efficient delivery of service.
Organize and track the medical records for the rehab clients to ensure timeliness of skilled documentation and physician orders.
Scan and attach billing and therapy documentation to EMR as per policy.
Complete the billing paperwork as needed for the therapy clients.
Assist with Part B SNF processes for physician orders, contacting DPOA's, sending out and obtaining signatures on required billing paperwork and discharge notification forms
Work closely with billing coordinator for insurance verification and accurate billing.
Assist with AOD scheduling for therapy staff to ensure proper treatment frequency and to promote consistency for clients. Work closely with therapy staff and managers for optimal scheduling.
Assist with updating and maintaining written procedures for functions performed in the rehab department.
Ensure that the department mail is delivered and retrieved and is forwarded / distributed in appropriate manner.
Prepare/compile variety of data for OP, Medicare and insurance billing as needed.
Assist with distribution and collection of OP satisfaction surveys.
Perform AOD task list functions to facilitate timely billing at end of month.
Perform duties related to keeping the office and treatment areas clean and orderly.
Perform duties related to cleaning treatment areas as directed, update logs for temperature check, and gather laundry.
Assist rehab staff with transport of clients, equipment, and or general assistance during treatment.
Develop and maintain a good working rapport with inter-department personnel and other departments within the facility, to assure that rehab programs can be properly maintained to meet the needs of facility and residents.
Ensure that the rehab departments are maintained in a clean, safe and orderly manner for the comfort and convenience of the clients.
Ensure that residents rights to fair and equitable treatment, self-determination, individuality, privacy, property and civil rights, including the right to wage complaints are followed.
Attend and participate in in-service educational classes and on-the-job training programs.
All other duties as assigned by your supervisor or person in charge.
6 months medical office scheduling expereince preferred
GED or High School Graduation required.
Computer experience in Microsoft Office.
Computer experience with electronic medical record