Contact Center Representative Cricket Debt Counseling Las Vegas

Title Contact Center Representative
Date 2020
Company Cricket Debt Counseling
City Las Vegas

Short Description :

Our representatives respond to telephone calls/chats/emails in an extremely fastpaced environment Our reps support a wide variety of subjects in a nonscripted setting and are expected to handle client calls and demonstrate the ability to research, troubleshoot, and resolve ,…

Full Description :

Work From Home

This is a work from home position from anywhere in the United States.

About you

  • Are you a detail-oriented person that excels at math and personal finance?
  • Are your customer service skills second to none?
  • Do you have previous inbound contact center or financial industry experience?
  • Do you have previous work from home experience?

This may be the opportunity you're looking for and we would love to know more about you.

About the position

This is not a sales position.

Cricket Debt Counseling is an inbound contact center and our representatives respond to telephone calls/chats/emails in an extremely fast-paced environment. Our reps support a wide variety of subjects in a non-scripted setting and are expected to handle client calls and demonstrate the ability to research, troubleshoot, and resolve complex issues from start to finish.

Some typical duties include:

  • Analyze client budgets and provide financial counseling to our clients
  • Perform a full range of customer service functions that include client registration, payment processing, and billing inquiries
  • Support attorney partners via phone and email
  • Resolve issues and demonstrate personal resilience
  • Work regularly scheduled shifts within our hours of operation including the training period.

Flexibility with scheduled hours is required; including weekends as needed. Lunches and breaks are scheduled and there is potential for overtime.

This position includes prorated sick time, 401k with employer match eligibility, paid vacation time, and the opportunity to earn other incentive-based benefits (like health insurance).

About us

We are an approved 501(c)3 non-profit organization that provides personal finance education and counseling for individuals that are unable to keep up with their debts. Our mission is to represent Cricket Debt Counseling as the best-in-service provider of credit counseling in the industry. We understand what we do and why we do it, and deliver timely, accurate and professional service, with a smile, to every client, at each and every contact.

To Apply

Please submit a cover letter and resume in PDF format.

Job Type: Full-time

Pay: $14.00 per hour

Benefits:

  • 401(k)
  • 401(k) Matching
  • Dental Insurance
  • Flexible Spending Account
  • Health Insurance
  • Paid Time Off
  • Vision Insurance

Schedule:

  • 8 Hour Shift
  • Day shift
  • Holidays
  • Monday to Friday
  • On Call
  • Overtime
  • Weekends

Experience:

  • contact center: 3 years (Required)

Application Question:

  • Are you able to work late shifts (up to 2 am Eastern Time/11 pm Pacific) and/or weekends?

Work Location:

  • Fully Remote

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma
  • A job for which people with disabilities are encouraged to apply

Company's website:

  • www.cricketdebt.com

Benefit Conditions:

  • Waiting period may apply

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