Income Maintenance CaseWorker III - Leadworker ( Cumberland County, NC Fayetteville

Title Income Maintenance Caseworker Iii - Leadworker (
Date 23 November 2020
Company Cumberland County, NC
City Fayetteville

Short Description :

Drivers License This employee must respond to disasters as needed in accordance with the Cumberland County DSS policy or upon the declaration of a state of emergency by the Cumberland County Emergency Management Office This position serve as a resource and must answer specific eligibility ,…

Full Description :

Position Overview

This position is located in the Special Teams Section, Economic Services Division. ** Repost, Previous applicants must reapply.**

Examples of Duties This position is assigned to train staff in all benefit program areas (i.e. Adult Medicaid, Food and Nutrition, Family and Children's Medicaid, Work First Family Assistance, and Child Care). This employee will conduct training on existing and new benefit program policy; provide one-on-one employee training support, and the mentoring of staff. Other duties of this position include but are not limited to the following: providing feedback to the benefit program supervisors regarding additional training and participate during audits, monitoring, and reviews. The position will be responsible for developing training materials/modules as needed.
Extensive knowledge of Food and Nutrition, Family and Children's Medicaid, NC Health Choice, Work First Family Assistance, Adult Medicaid, Childcare programs, policies and procedures is required. This position serve as a resource and must answer specific eligibility questions and interpret policy for case situations and is expected to exercise prudent judgment in all decisions. This employee must respond to disasters as needed in accordance with the Cumberland County DSS policy or upon the declaration of a state of emergency by the Cumberland County Emergency Management Office. Minimum Qualifications

PREFERRED EDUCATIONAL REQUIREMENTS: Graduation from a four-year accredited college or university and related customer service experience and (2) years of Income Maintenance Caseworker experience.

MINIMUM EDUCATION & EXPERIENCE REQUIRED: Two years of experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience.

Knowledge, Skills and Abilities

KNOWLEDGE, SKILLS, AND ABILITIES: Thorough knowledge of income maintenance program assigned. Considerable knowledge of all agency and community programs and services which could affect the client/applicant. General knowledge of all income maintenance programs. Good mathematical reasoning and computational skills. Ability to read, analyze, and interpret a variety of regulations, policies and procedure of varying complexity. Ability to work independently and prioritize work. Ability to instruct arid evaluate the work of lower level employees. Ability to train employees in new and existing rules, regulations, policies and procedures. Ability to understand the needs and problems of clients/applicants. Ability to perform caseworker function under and within structured time frames.
CONDITIONS OF EMPLOYMENT: The selected applicant will be subject to the following conditions prior to appointment. Failure to complete or fulfill these conditions may result in dismissal.
Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy. Refusal to submit to testing or a confirmed positive test shall be a basis for withdrawal of the conditional employment offer.

Law enforcement background check is required.

Has or is able to obtain a valid North Carolina Drivers License.

This position will require assisting in emergency and/or disaster situations.

The Cumberland County Department of Social Services has a strict dress code policy that must be adhered to. This policy includes specific guidelines related to tattoos and body piercing.
College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Department of Social Services, P.O. Box 2429, Fayetteville, NC 28302. If mailed, they must be postmarked before the closing date of the vacancy in order to be considered for the position. Prior to employment start date, an official transcript must be presented in its original unopened envelope.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log into your account and click "Application Status."

If there are specific questions regarding this posting, you may contact DSS Human Resources at 910-677-2580.

The Cumberland County Department of Social Services stands united to strengthen individuals and families and to protect children and vulnerable adults. We collaborate with our community partners to provide programs and services which engage our customers in improving their quality of life.
We envision our Department... as a catalyst for improving quality of life through teamwork, partnership, forward thinking, and cutting edge service delivery. We envision our partners, motivated and empowered to improve their quality of life.
A quality customer experience, business operations and employee experience represents our three Core Standards that guide our principles and values. We have identified eight core values and validating behaviors that define our Departments: Service, Teamwork, Accountability, Diversity, Innovation, Optimism, Integrity and Flexibility.

Cumberland County offers a generous benefit plan including a Government Retirement Plan, 12 paid holidays per year and an Employee Wellness Center Clinic.

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