Hybrid Note Tech Industries LLC Comstock Park

Title Hybrid
Date 2020
Company Note Tech Industries LLC
City Comstock Park

Short Description :

Condition at all timesEnsuring that all customers are being taken care of in a time efficient manner as well as all their problems are being solved in a way that follows Genius Phone Repair policies and proceduresTechnicians are responsible ,…

Full Description :

CSR / Technician HybridA customer service representative is the frontline of communication between the customer and techs.This position is the Face of Genius. CSR's are responsible for providing the best customer service to thecustomer, as well as understanding the problems they are having, and being able to relay that to thetechs.Responsibilities Include: Intake of customers Buying and selling of devicesUp-selling customers after repairOperating a register Cash balancing Other tasks as delegated by a manager Cleanliness: Ensuring the front of the store is in spotless condition at all timesEnsuring that all customers are being taken care of in a time efficient manner as well as all their problems are being solved in a way that follows Genius Phone Repair policies and procedures.Technicians are responsible for diagnosing and repairing problems with customer devices. Occasionally atech may have interaction with a customer if a CSR becomes busy up front.Responsibilities Include: Diagnosing problems with a device Repairing devicesAnswering phones Communicating with CSR's Keeping work area clean and presentableOther tasks as delegated by a manager
Interpersonal skills Communication skills – verbal and written Attention to detail and accuracy Problem analysis and problem-solving Teamwork orientation

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