Patient Admin Specialist I - Orthopedics Stanford Health Care Palo Alto

Title Patient Admin Specialist I - Orthopedics
Date 2020
Company Stanford Health Care
City Palo Alto

Short Description :

Messages for clinic staff and physicians Assures appropriate verifications and authorizations are complete before patient sees provider Utilize all functionality of the telephone system and electronic medical records systems in performing assigned job tasks ,…

Full Description :

Job Description
The Patient Administrative Specialist is a flexibly staffed career ladder consists of five levels. Individuals are appointed to the appropriate level based on management's assessment of their job-related knowledge, competencies, education, experience, and other relevant considerations against the minimum qualifications for each level.
Essential Functions
The essential functions listed are typical examples of work performed by positions in this job classification, and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Employees must abide by all Joint Commission requirements including, but not limited to, sensitivity to cultural diversity, patient care, patients' rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Greets and welcomes patients and assists them with initial questions regarding appointments, payments, schedules, etc.
Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians Assures appropriate verifications and authorizations are complete before patient sees provider.
Communicate with providers regarding scheduling preferences, and ability to respond to urgent patient needs.
Provide doctor-patient support using reference documents and tools.
Carry out various administrative tasks, including maintaining information and paging directory databases, and processing internal forms.
Utilize all functionality of the telephone system and electronic medical records systems in performing assigned job tasks.
Meet/Exceed organizational and department service standards.
Answers non-clinical CRMs, escalating where appropriate.
Answers non-clinical patient messages, escalating where appropriate.
Managing and distributing faxes, mail, and filing of clinic-specific documentation.
Equal Opportunity Employer (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies
and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirement
Job Qualifications:
Physical Requirements/Working Conditions
PHYSICAL REQUIREMENTS/WORKING CONDITIONS
  • Physical Requirements: Constantly perform desk-based computer tasks involving frequently sitting. Occasionally stand/walk, reach/work above shoulders, use a telephone, sort/file paperwork, lift/carry/push/pull objects that weigh up to 10 pounds.Rarely twist/bend/stoop/squat, knee/crawl
  • Working Conditions: Work is primarily performed in an office setting that is adequately lighted, heated and ventilated.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job
RISK OF EXPOSURE TO BLOODBORNE PATHOGENS
  • Category/Description: Category IIITasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment

Minimum Qualifications
Level Descriptors
Patient Administrative
Specialist I
Education:
  • High school diploma or GED equivalent

Experience:
  • One (1) year working in healthcare setting (i.e. hospital, medical / dental office, nursing facilities etc.), or
  • Two (2) years experience working in customer service within a non-healthcare industry (hospitality, public relations, banking, concierge services, etc.)

Additional Knowledge, Skills and Abilities:
  • Basic PC Skills (Windows, Excel, and Word)
  • Good communication, customer service, interpersonal skills and cross cultural competency.
  • Working knowledge of EPIC or other patient database
  • Working knowledge of one or more of the following:
o Knowledge of medical terminologypreferred, but not required
o Ability to speak and write effectively at a level appropriate for the job demonstrating culturally competent and age-specific communication
o Ability to foster relationships, build trust with providers, nurses, staff, and patients and to work in a collegial team environment
o Ability to apply C-I-CARE philosophies and demonstrate customer service skills in interactions with all patients, families, and staff, including during high volume times and stressful interactions
o Ability to plan, prioritize, and organize work independently with attention to detail and deadlines
o Acquires Primary Skill in Administrative Work Celleither new patient coordination, surgery scheduling and ITA scheduling.
License/Certifications
None required

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