Customer Service Representative Hugo Gonzalez State Farm Agency Hoboken

Title Customer Service Representative
Date 2021
Company Hugo Gonzalez State Farm Agency
City Hoboken

Short Description :

Relationship with each client and driving continued value of our products and services We need an outstanding relationshipbuilder with a positive attitude, ready ,…

Full Description :

We need an outstanding relationship-builder with a positive attitude, ready to assist our clientele. Looking for a Customer Service Account Manager ready to meet their next challenge. You will be responsible for the full customer life cycle, from the inception of a relationship to the ultimate satisfaction of the customer during the transaction process. Why is this a Great Opportunity?
  • Career opportunity with a profitable and growing company
  • Recognition and appreciation of your accomplishments
  • Qualified, energetic team members who share the same objectives and seek the same accomplishments
  • Experienced leadership team with an excellent track record of success
  • Represent a Top 500 Company with a proven record of success

About you:

  • Excellent relationship-building skills with customers, internal team members and eternal partners
  • An analytical and creative mind to solve complex business problems
  • Eager to increase customer satisfaction and retention
  • Able to communicate clearly and effectively (both written and verbal)
  • Excellent prioritization and management skills
  • Outstanding interpersonal skills
  • Eagerness to continual learn, adapt and improve
  • Self-motivated with a team player attitude

Responsibilities:

  • Establishing a trusted strategic advisor relationship with each client and driving continued value of our products and services
  • Accountability for your customers' success, which includes: customer retention, positive reviews from customers and increase engagement
  • Identifying upselling opportunities and sharing them with the team members for account growth
  • Advocating for our customers' needs and sharing feedback with the team
  • Proactively managing accounts and using the internal resources available
  • Deliver proof of value to our customers

We offer:

  • A team with a positive, motivated work environment
  • Initial, ongoing and continuous training with Benefit package
  • Schedule biweekly pay (salary)
  • Bonus program

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