Ancillary Receptionist- Physical Therapy - Lisle Dupage Medical Group Lisle

Title Ancillary Receptionist- Physical Therapy - Lisle
Date 09 October 2020
Company Dupage Medical Group
City Lisle

Short Description :

Multispecialty physician group in the Midwest Acknowledges and welcomes patients and visitors Answers multiple lines to fulfill patient needs over the phone Ensures clear and timely communication including ,…

Full Description :

DuPage Medical Group is the largest independent, multi-specialty physician group in the Midwest. We offer services in more than 70 specialty areas across 120+ locations. Our team is comprised of more than 750 physicians and 5,000 dynamic individuals who work collaboratively to transform healthcare for the thousands of patients we serve each day.


  • Full-Time, 40 hours per week.
  • Monday- Friday; Varied Schedule; Must be willing to work two AM shifts, two PM shifts until 7:00pm, and one mid shift per week.
  • Occasional shifts until 10:00pm and Saturday/Sunday shifts may be required as needed.
  • Location: Lisle Physical Therapy, Medical Office Building
PRIMARY PURPOSE Responsible for providing efficient, effective, quality customer service through a variety of duties including, but not limited to, patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management. Complies with established company policies and procedures, HIPAA Privacy Rules and DuPage Medical Group Confidentiality Policy. Ensures clear and timely communication including patient appointment status to clinical departments. Assist in overall department work that may include overflow from other specialty departments and/or locations.
  • Check-in/Greeting Patients/ Patient Scheduling
    • Acknowledges and welcomes patients and visitors. Sets the tone for a positive experience
    • Check in and schedules appointments, following standard specialty protocol
    • Answers multiple lines to fulfill patient needs over the phone
    • Verifies patient information, while documenting in their Electronic Health Record (EPIC)
    • Cross-train and help as needed in other departments
    • Performs all other duties/responsibilities as assigned
  • Reviewing schedule
    • Pre-screen appropriate specialty patients based on departmental protocol
    • Monitor schedules daily, ensuring that all open slots are filled same day and working schedule to remove "road blocks"
    • Daily monitoring of patient scheduling reports
  • Exam Preparation
    • Review the Daily Appointment Report three to five days in advance for appointment and referral accuracy
  • High school diploma or GED
Years of Experience
  • Three years of patient/client-facing experience
  • Customer Focus: Demonstrates excellence in customer service and satisfaction levels for internal and external customers. This includes regular review of patient survey information, responding to clinical provider or patient concerns, and efficient resolution of RL6 events.
  • Results Orientation: Focuses self and other on achieving quality and financial outcomes in a responsive timely manner.
  • Integrity Ethics: Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing.
  • Change Agent: Provides vision and planning to reach goals. Addresses concerns in forthright manner and welcomes innovation and new approaches to reach new heights in service and quality.
  • Organization Savvy: Understands key stakeholders as demonstrated in managing, promoting and cultivation relationships. Has keen understanding of industry and trends.
  • Personal Job Competence: Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies.

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