Customer Support Specialist FeraDyne Outdoors Superior

Title Customer Support Specialist
Date 2020
Company FeraDyne Outdoors
City Superior

Short Description :

Related products The Customer Support Specialist position is a key frontline role providing exceptional support to our customers by answering various questions, checking on order status, and entering orders Two years experience in sales or customer service field Proficient ,…

Full Description :

Job Overview:

The Customer Support Specialist position is a key front-line role providing exceptional support to our customers by answering various questions, checking on order status?, and entering orders. This position directly supports the FeraDyne Sales team.

Essential Duties and Responsibilities:

  • Receive, investigate, and respond to customer inquiries regarding shipments, products, and concerns.
  • Input orders and relative data received via phone, email, or fax and into multiple POS systems.
  • Communicate with customers in a friendly, positive manner by phone, email or instant message concerning orders, returns, shipments and products.
  • Call customers when necessary to communicate pending shipment delays and/or information necessary to process orders and update internal data accordingly.
  • Enter orders for replacement parts and correcting errors (shortages, items mis-shipped, etc.).
  • Initiate corrections to customers? database files.
  • Answer technical questions related to wide variety of archery related products.
  • Work with internal departments such as sales and shipping to ensure accuracy and timeliness in reporting.
  • Some company-paid travel to trade shows may be required, including overnights.
  • Maintain detailed knowledge of, support/improve, and guide others in current and future standard operating procedures (SOP's), safety procedures, and related follow through.
  • Model a positive attitude and good work ethic when working with customers and colleagues.
  • Abide by FeraDyne?s policies and procedures.

Qualifying Knowledge, Skills and Abilities:

  • High School diploma or GED
  • Two years’ experience in sales or customer service field
  • Proficient computer skills with Microsoft Word, Excel, Outlook, and internet correspondence and research.
  • Ability to calculate moderate figures and amounts (addition, subtraction, multiplication, division, percentages)
  • Exhibit excellent customer service skills (courteous, helpful, patient, and empathetic)
  • General knowledge of hunting and bowhunting equipment
  • Knowledge of archery industry and shooting (desired)

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