Police Dispatcher / Complaint Officer MiamiDade County Miami

Title Police Dispatcher / Complaint Officer
Date 30 June 2020
Company MiamiDade County
City Miami

Short Description :

Emergency radio equipment, enhanced 911 telephone software and a Computer Aided Dispatch CAD system to enter or assign emergency and nonemergency calls for service Such as, but not limited to, the ability to follow verbal and written instructions, decision making, data ,…

Full Description :

Minimum Qualifications
High school diploma or GED. Must be able to type 30 words per minute. Must be able to work rotating shifts including weekends and holidays.
Tests Required
PLEASE READ AND PRINT THIS JOB POSTING FOR IMPORTANT INFORMATION ABOUT THESE TWO MIAMI-DADE POLICE DEPARTMENT (MDPD) POSITIONS
POLICE COMPLAINT OFFICER
A Police Complaint Officer's (PCO) primary job function is to receive, screen and process emergency and non-emergency calls for service from the public via an enhanced 9-1-1 system. The PCO is responsible for the accurate, rapid and effective evaluation of, and response to, requests for police, fire and medical assistance.
POLICE DISPATCHER
A Police Dispatcher's (PD) primary job function is the operation of two-way radio transmitting equipment. The PD is responsible for managing radio traffic while relaying orders and information to and from law enforcement officers from the Miami-Dade Police Department, as well as other public safety agencies.
GENERAL INFORMATION
Incumbents must be able to learn how to operate emergency radio equipment, enhanced 911 telephone software and a Computer Aided Dispatch (CAD) system to enter or assign emergency and non-emergency calls for service. Incumbents must be able to capture, filter, and disseminate vital information verbally and in written form while maintaining a calm demeanor and a high degree of accuracy.
For more information about these positions, please visit the MDPD's website at http://www.miamidade.gov/police/careers.asp for detailed job descriptions.
APPLICATION PROCESS
Applicants must apply online at www.miamidade.gov/jobs from Monday, June 29, 2020 through Friday, July 31, 2020. Applications must be completed and submitted by 11:59 p.m. on the closing date of this job posting. If you do not receive the auto-generated email, your application has not been submitted, and you must log into e-Jobs again, and click on the submit button before the closing date.
COMPUTER SKILLS TEST
Applicants must take and pass a typing test with a score of 30 net words per minute, and then immediately take and pass a computer-based skills test which will evaluate 911 Call Center job duties; such as, but not limited to, the ability to follow verbal and written instructions, decision making, data entry, cross referencing, call summarization, prioritization, and the ability to multi-task by responding to emergency calls. The test takes approximately 45 minutes. Photo identification, such as a driver's license, is required and must be presented to take the computer skills test.
To prevent the spread of the novel coronavirus (COVID-19), applicants must wear a mask or face covering to enter the testing facility. Any applicant not wearing a mask or face covering will not be permitted to take the computer skills test. Additionally, an infrared scanner will be used to check applicants body temperature upon entry to the testing facility. Any applicant with a fever of 100.4 degrees or higher will not be permitted to take the computer skills test.
After the job posting closes, applications will be screened for eligibility, and only those who meet the minimum qualifications will be notified via the email address provided in your online employment application. Applicants who meet the eligibility criteria will have the opportunity to self-schedule for their preferred date and time to complete the computer skills test. You will receive an email with the date, time and location of the skills test. A map and additional directions will be provided in the email with the self-scheduling link.
It is important to please check your email regularly, including your Junk and Spam inboxes, regarding your test schedule information.
You may use the following links to practice some of the skills you will need for the computer test. Just copy and paste the url into your internet browser to access these resources.
Note. The links are just a resource for you to practice and are not identical to the actual test.
https://thepracticetest.com/data-entry/criticall911/index.php
http://opac.com/opac-demo-for-home.html
http://www.criticall911.com/documents/CritiCall_Candidate_Test_Preparation_Guide.pdf
ADDITIONAL REQUIREMENTS
Applicants who pass the computer skills test must successfully pass a background investigation, to include drug testing. Those applicants who successfully complete the background investigation will be administered a psychological evaluation to determine suitability and compatibility to perform the basic job functions. The ability to handle stressful emergency communications will be assessed during the training and probationary period, as a condition of continued employment.

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