BLANK AST 1 (Veterinary Receptionist/Customer Relations) University of California, Davis San Diego

Title Blank Ast 1 (veterinary Receptionist/customer Relations)
Date 05 November 2020
Company University of California, Davis
City San Diego

Short Description :

Point of contact for our clients, companion animals amp guests The University of California Veterinary Medical CenterSan Diego UCVMCSD is a unit that provides outreach amp clinical services for the teaching programs within the UC Davis School of Veterinary Medicine Experience with ,…

Full Description :

Job Summary

    The University of California Veterinary Medical Center-San Diego (UCVMC-SD) is a unit that provides outreach & clinical services for the teaching programs within the UC Davis School of Veterinary Medicine. Under supervision of the COO, act as the first point of contact for our clients, companion animals & guests. Greet, check in, schedule appointments, fax reports, assist with insurance forms & research client queries. Input all client conversations/communication into patient records. Collect payments. Schedule appointment follow up and perform daily appointment reminders. Arrange mailing of documents/medical specimens. Place office supply orders & maintain inventory. Provide general support for administration, clinicians and technicians.
    THIS POSITION IS LOCATED IN SAN DIEGO, CA AT THE UNIVERSITY OF CALIFORNIA VETERINARY MEDICAL CENTER-SAN DIEGO (UCVMC-SD).

    POSITION INFORMATION

    Salary Range

    $18.38-$25.80/hour

    No. of Positions

    1

    Appointment Type

    Career

    Percentage of Time

    100%

    Shift Hours

    Tuesday through Saturday between 8 am and 5:30 pm. Hours to be arranged. Must be able to work a 40 hour week. Clinic is open 6-days/week (Monday-Saturday). Applicants should be able to work any of those days.

    Location

    San Diego

    Union Representation

    Yes

    Benefits Eligible

    Yes

    Apply By Date

    11/17/2020

    PHYSICAL DEMANDS

  • Maneuver/lift equipment and materials weighing up to 35 pounds.
  • Sit for extended periods of time.

  • WORK ENVIRONMENT

      This position is located in San Diego, CA at the University of California Veterinary Medical Center-San Diego (UCVMC-SD).
    • Tuesday through Saturday between 8 am and 5:30 pm. Hours to be arranged.
    • Must be able to work a 40 hours a week. Clinic is open 6-days/week (Monday-Saturday). Applicants should be able to work any of those days.
    • May require working with or around areas with sick animals, hazardous materials, and/or infectious diseases, and distraught clients.
    • Rabies vaccinations/blood titers may be required.
    • Work in other related areas on an as needed basis.

    • UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

    QUALIFICATIONS

    Required:

  • Interpersonal communication and customer services skills to clearly and effectively interact with individuals of varying ages, cultural backgrounds, perspectives, and emotional states to secure and/or provide information to clarify situations, resolve problems, make referrals, and interact with the general public. Skills to maintain a pleasant and helpful demeanor in a hectic, demanding environment.
  • Experience working in a medical or animal environment. Knowledge of medical terminology.
  • Problem solving skills to quickly and accurately assess and recognize emergency situations, difficult/unpleasant situations and/or individuals and take the appropriate action. Experience organizing and prioritizing work effectively to achieve timely progress on multiple simultaneous projects, distribute effort appropriate among the projects, meet deadlines, and maintain a high level of productivity.
  • Skills to work both independently and as part of a team.
  • Skills to work with and maintain confidentiality of information and materials.
  • Reception experience. Clerical support experience.
  • Experience with entry and retrieval of data from computerized databases.

  • Preferred:

  • Experience working in a veterinary clinic.
  • Experience in cashiering and billing or ability to quickly learn. Familiarity with VMACS electronic medical record system.
  • Ability to quickly and effectively respond to referring veterinarians and clients who request information and/or provide key information. Ability to follow through with inputting notes in patient records and providing accurate, thorough information to doctors/technicians.
  • Ability to follow directions and willingness to assist with any tasks requested in a team effort.

  • SPECIAL REQUIREMENTS

    Background Check

    This position is a critical position and subject to a background check. Employment is contingent upon successful completion of background investigation including criminal history and identity checks.


EEO/AA Statement

The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

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