Public Safety Call-Taker MedFleet, LLC New Port Richey
Public Safety Call-taker
21 November 2020
New Port Richey
Short Description :
Receives telephone calls from citizens or emergency personnel requesting assistance or information Maintains required files, records, and accurate communication logs of pertinent transmissions of incoming and outgoing calls Perform communications work involving the processing of ,…
Full Description :
MEDFLEET HAS OPENINGS FOR PART-TIME AND FULL-TIME PUBLIC SAFETY CALL-TAKERS
Under general supervision, answer non-emergency and emergency requests to ensure our community has adequate and quick responses. Perform communications work involving the processing of calls from citizens, medical facilities and staff. Transferring callers to other emergency response agencies such as law enforcement or fire rescue following prescribed procedures. Duties require the ability to quickly determine the nature of the emergency from information provided by emergency personnel or the public and initiate appropriate action. Applicants must be available to work holidays, weekends, and overtime as required.
Essential Job Functions:
Receives telephone calls from citizens or emergency personnel requesting assistance or information; screen the call and initiate appropriate action per established protocols.
Offer pre-arrival medical instructions via telephone per established protocols.
Work is performed in a fast paced, high call volume, call center environment.
Operates communications and associated peripheral equipment to dispatch assistance units and enter call records into computer aided dispatch system (CAD).
Maintains required files, records, and accurate communication logs of pertinent transmissions of incoming and outgoing calls.
Takes complaints, reports issues to on-duty supervisor and document as required.
Performs related work as assigned
Knowledge, Skills and Abilities:
Knowledge of radio communications rules and regulations governing radio transmission.
Knowledge of basic radio receiving and transmitting operations, equipment and proper radio-telephone procedures.
Knowledge of county geography; adjoining counties, and roadway networks, major intersections, location of important attractions, buildings, industries, and subdivisions.
Knowledge of basic medical terminology
Ability to react calmly, quickly, and promptly handle emergency situations and interact with excited persons in a calm, guiding manner to secure essential information pertaining to emergency situations.
Must be able to speak in a clear, well-modulated voice and deal with public in a firm, courteous, tactful, and impartial manner.
Ability to maintain clear, accurate, and detailed accounts of operations.
Must possess multitasking skills, initiative, and a desire to help others, and be able to function as a team member.
Ability to make sound decisions during stressful situations.
Ability to learn to operate radio and telephone transmitting and receiving equipment.
Ability to communicate effectively, both orally and in writing, and to listen and understand. Ability to operate a computer and utilize the related software programs.
Ability to follow established protocols and follow the chain of command.
Ability to maintain flexibility and adaptability when performing tasks and duties in a dynamic environment.
Ability to establish and maintain effective working relationships with others.
Ability to sit at a desk for extended periods of time.
Ability to communicate effectively using speaking, hearing, writing, and vision skills.
Must be able to operate a keyboard to enter data into a computer.
Must be capable of reaching all communications control panels and reference materials in communications center.
Good vision without color blindness, and excellent hearing skills required.
EDUCATION, TRAINING, AND EXPERIENCE:
High school diploma or equivalency
One-year experience working in a fast paced, high call volume commercial or government public safety dispatching/call- taking facility is preferred.
Multi-line telephone equipment; computerized customer service; flexibility, split ear and multi-tasking, active listening, decision making, and critical thinking experience is preferred.
A comparable amount of directly related experience MAY be substituted at the manager’s discretion for the minimum educational requirements if candidates are not available that fully meet the minimum requirements of the position as posted.
LICENSES, CERTIFICATIONS, OR REGISTRATIONS:
Must possess a valid Florida State driver's license.