Patient Services Representative UPMC York

Title Patient Services Representative
Date 2020
Company UPMC
City York

Short Description :

And / or clinical providers If youre passionate about patient care and looking for a career that offers great benefits and plenty of room for growth, we invite you to explore this opportunity today Confirm/verify insurance benefits with the ,…

Full Description :

    Our team is growing and we have a variety of opportunities available for Patient Services Representative. If you're passionate about patient care and looking for a career that offers great benefits and plenty of room for growth, we invite you to explore this opportunity today!
    This position will work the following shift: 11:00 p.m. to 7:30 a.m.
    • Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
    • Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
    • Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
    • Schedule or connect patient to resources to schedule for ancillary services at checkout
    • Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the Experience.
    • Assist patients in education of financial responsibility and connect them to advocacy resources as needed
    • Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
    • Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
    • Promote My patient portal and assist patients in registration when applicable
    • Collect copayments and any other applicable patient payments at the point of service
    • Provide a warm greeting for all patients
    • Confirm and/or update patient registration information at checkout
    • Appropriately distribute / triage phone calls to other areas and / or clinical providers
    • Schedule follow-up appointments within the practice at checkout
    • Completion of high school graduate or equivalent is required.
    • Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.
    • Two years of experience in a medical / billing / fiscal or customer service function is preferred.
    • Knowledge of medical terminology is preferred.
    • Prior experience with Medipac, Epic, or other health records systems is preferred.

    Licensure, Certifications, and Clearances:
    Clearances must be dated within 90 days
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • is an Equal Opportunity Employer/Disability/Veteran
    Salary Range: $13.97 to $22.37 / hour
    Union Position: No

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