Implementation Associate | Remote The CBORD Group Inc. Duluth

Title Implementation Associate | Remote
Date 2020
Company The CBORD Group Inc.
City Duluth

Short Description :

Manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant Develop and grow CBORD systems knowledge and supporting third party tools as they pertain to use with ,…

Full Description :

CBORD and Horizon are the world’s leading providers of integrated technology solutions powering housing, access, foodservice, nutrition, eCommerce, and card systems for K-12 and higher education, acute care, senior living, and business campuses. Our success and growth is directly attributed to our DREAMteam. Our culture is built on integrity, respect for our people, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem solving, and learning agility drive our day-to-day actions.

DREAMteam (how we refer to all of us)

You’re engaged and self-motivated. You think like an entrepreneur, constantly driving improvement and innovation. You act as a change agent. You’re a team player contributing to a collaborative and diverse work environment. We question the status quo and so should you. You are accountable and focused and take smart risks. You’re an extension of our talent acquisition team – always scouting top talent to join our team.

This entry-level customer service professional works directly with CBORD/Horizon customers who are implementing systems in the FMS product portfolio. On the front line, this team member provides training and implementation services, on-site and remotely. Services include CBORD/Horizon systems training, implementation guidance, and occasional technical support. Senior staff members provide mentoring as the associate comes up the learning curve.

What You’ll be Doing

Implementation Services

  • Provide group or individual training that is delivered at the customer site, in CBORD’s Ithaca offices, or remotely using third party connectivity tools
  • Complete necessary preparation and post service tasks including
  • Contact the customer and confirming expectations, creating an agenda, making travel arrangements
  • Follow-up for the training session including the writing of a status report, expense and billing reports, tracking issues, contacting the customer to confirm progress in implementation and issue resolution
  • Use CBORD’s implementation best practices which include standard training materials to support training and implementation support provided to customers
  • Maintain customer contact documentation and customer issues in CBORD’s customer management system
  • All activities and tasks are with mentoring by a senior team member or manager

People Management

  • Participate in a team effort to service the customer by working with the Database Services, Managed Services, Support, Development, Integration, and Quality Assurance teams
  • Achieve individual revenue plan and billable utilization goal
  • Develop and grow CBORD systems knowledge and supporting third party tools as they pertain to use with CBORD systems (networks, operating systems including Windows, SQL, Excel)
  • Maintain personal business metrics by receiving customer transaction surveys for services provided, maintaining a three-month forecast, weekly workload metrics tracking customer and non-customer related activities and a schedule in Outlook that is published to SharePoint.
  • Submit all customer documentation (status reports, PIP’s, and any other pertinent materials) to SharePoint in a timely basis

What You’ll Bring to the Table

  • Bachelor’s degree, a focus subject matter area a plus
  • Registered Dietitian (RD) or RD eligible if working with clinical systems strongly preferred
  • 2 years of work experience preferred
  • Delivering group training, consulting, or implementing systems, strongly preferred
  • Applicable work experience related to system(s), strongly preferred
  • Personal credit card required with enough credit to accommodate ten days of travel expense
  • Good writing, editing, communication, and presentation skills
  • Good people skills and interpersonal skills
  • Good time management, decision-making, and organization skills
  • Good ability to multi-task and change tasks and focus, as needed
  • Advanced beginner skills proficiency with Microsoft Word, Excel, Outlook, and PowerPoint Experience using SharePoint in daily work a plus
  • Professional appearance and presentation
  • Portrays a positive-solution oriented attitude in the workplace
  • Self-directed with ability to follow process, meet deadlines and quality expectations.
  • Strong customer service
  • Passion for CBORD’s customer which is demonstrated through professionalism and striving for excellence in all aspects of the customer experience

What’s Good to Know

  • General office / home office environment when not traveling
  • Upto 80% business travel with associated physical demands
  • High level of thoroughness and accuracy is required

Who You’ll Work With

  • External Customers
  • Internal Customers including Database Services, FNS Integration, PMO, Sales, Product Management, Development, Support, Managed Services

Why be a part of the DREAMteam: DREAMperks

Stay Healthy

  • Eligible team members have access to a robust health insurance plan on their first day of employment
  • To encourage, motivate and challenge team members to take an active interest in their health and well-being, the Company provides a Wellness Benefit of $200 for the calendar year
  • Access to an Employee Assistance Program

Enjoy Time-Off

Eligible team members are granted with the following paid time off annually:

  • Vacation: 15 vacation days; pro-rated during the first year
  • Holidays: 10 paid holidays each year
  • Sick Time: 5 sick days; pro-rated during the first year
  • Personal days: 3 personal days; pro-rated during the first year

Plan for the Future

  • Employer paid Life Insurance / AD&D / Short-Term Disability Insurance
  • Voluntary Long-Term Disability Insurance / Term Life Insurance / AD&D
  • Access to FSA Plans & Commuter Benefit Plans
  • 401(k) Savings Plan where the Company matches team member contributions $0.50 for every dollar saved up to 8% of pay
  • Access to the Roper Employee Stock Purchase Plan
  • Paid Parental Leave Program

Make an Impact

  • DREAMcares (The Company’s outreach initiative to support our extended community)

Eligible employees will have access to 3 paid days off annually to serve at a qualified and approved organization

This description is intended to be generic in nature. It is not intended to determine all specific duties and responsibilities of any particular position. Essential functions and overtime eligibility may vary on the specific tasks assigned to the position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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