Quality Analyst I JPMorgan Chase Bank, N.A. Chicago

Title Quality Analyst I
Date 23 November 2020
Company JPMorgan Chase Bank, N.A.
City Chicago

Short Description :

Develop and drive strategies to improve processes and efficiencies Partner with process owners, team leaders, stakeholders and managers to ensure alignment of quality scorecards The database maintains all the data elements used in the Quality testing scripts and is a new ,…

Full Description :

As part of the Change Management team, the Change Management Associate is responsible for various change management program responsibilities including, intake, tracking and processing of change requests, maintaining and updating the team's internal database in Microsoft Access, approval tracking and continuous process improvement. The database maintains all the data elements used in the Quality testing scripts and is a new and critical tool for the change management process. Other responsibilities updating other applicable systems and supporting strategic initiatives.

Core Responsibilities:

  • Partner with process owners, team leaders, stakeholders and managers to ensure alignment of quality scorecards
  • Develop and drive strategies to improve processes and efficiencies
  • Ensure that requests are resolved within deadlines
  • Maintain team database
  • Partner with leadership to drive overall strategy
  • Represent manager and team on stakeholder calls as needed
  • Escalate issues to management

Qualifications:

  • Demonstrated ability to complete timely deliverables with a high degree of accuracy
  • Strong working knowledge of Microsoft office products, Microsoft Access experience is required
  • Excellent written and verbal communication skills
  • Strong organization and time management abilities
  • Ability to deliver on projects and tasks with competing priorities
  • Superior communication and partnership skills
  • Strong analytical skills including the ability to probe sensitive issues while maintaining the highest level of integrity and objectivity
  • Productivity and flexibility through shifting priorities and deadlines are required
  • Demonstrate the ability to function in a joint, cooperative manner; share information with co-workers and peers and support department and team plans, programs, and policies
  • Support a teamwork/team spirit environment and present a professional attitude/image within department and in all company interactions & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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