Hotel - Guest Service Associate Greens Yuma

Title Hotel - Guest Service Associate
Date 2020
Company Greens
City Yuma

Short Description :

Service in accordance with the standards of the hotel while adhering to guidelines and procedures Communicate with guests, coworkers, receiving and transmitting mail, phone, and written messages and relay pertinent information using log books If you are an honest and ,…

Full Description :

Best Western Yuma

Are you the One?

If you are an honest and trustworthy Guest Service Associate with 1 or more years of experience, responsible, and with excellent attendance, this may the opportunity for you!

Key Responsibilities

  • Increase guest satisfaction by providing efficient and courteous guest service in accordance with the standards of the hotel while adhering to guidelines and procedures.
  • Execute selling strategies to enhance hotel revenue. Understands and implements the mission statement, values, and culture at all times.

The ideal candidate will be:

  • Multi-task, detail-oriented, remain service-centric
  • Communicate with guests, co-workers, receiving and transmitting mail, phone, and written messages and relay pertinent information using log books
  • Manage time effectively
  • Assist with guest issues with professionalism in maintaining a hospitable attitude.
  • Computer literate to thoroughly operate property management systems: post charges, compute bills, collect payment, and make change

What are we looking for?

To fulfill this role successfully, you must possess the following:

  • Well-groomed and professional appearance.
  • Effective communication skills.
  • Good listener.
  • Emphatic and tolerant.
  • Rational, prudent, and practical.
  • Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating
  • Must be able to stand for eight hours, bend, stretch, and reach
  • Work schedule varies and may include occasionally working on
  • Holidays, weekends, and evenings. Long hours sometimes required
  • Must be able to push or pull 60 pounds and lift and/or carry 30 pounds

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