Customer Service Specialist Balchem Corporation Layton

Title Customer Service Specialist
Date 14 January 2021
Company Balchem Corporation
City Layton

Short Description :

Entry through final delivery Our corporate headquarters is located in New Hampton, New York, Hudson Valley area and we have a broad network of sales offices, manufacturing sites, and RampD centers, primarily located in the US and Europe Responsibilities include ,…

Full Description :

COMPANY OVERVIEW:

develops, manufactures and markets specialty ingredients that improve and enhance the health and well-being of life on the planet, providing state-of-the-art solutions and the finest quality products for a range of industries worldwide. Our corporate headquarters is located in New Hampton, New York, (Hudson Valley area) and we have a broad network of sales offices, manufacturing sites, and R&D centers, primarily located in the US and Europe. Founded in 1967, Balchem is a publicly traded company (NASDAQ – “BCPC”) with annual revenues over $640 million and a market cap exceeding $4.0 billion. The company consists of three business segments: Human Nutrition & Health; Animal Nutrition & Health; and Specialty Products. Balchem employs over 1,400 people worldwide who are engaged in diverse activities, committed to developing the company into global market leadership positions. To learn more about our dynamic, stable and growing company, visit www.balchem.com.

POSITION SUMMARY:

Responsibilities include processing domestic and international customer orders, entering complaints, and processing return authorizations and issuing account credits. This position will work closely with sales, supply chain, production, accounting, quality, and shipping/freight forwarders.

ESSENTIAL FUNCTIONS:

  • Process customer orders accurately and follow them from order entry through final delivery
  • Handle customer questions and inquiries in a quick, accurate, and professional manner; ensuring all issues are communicated to customer
  • Work closely with the planning, shipping and 3rd party logistics to ensure customer orders are filled in a timely and accurately manner; proactively communicate current order status to the customer
  • Process international orders and proformas. Complete SLI’s for our logistics team
  • Obtain freight quotes for customers
  • Enter complaints, process credits for damaged or returned product
  • Communicate directly with customers regarding documentation requests, shipment tracking requests, etc.
  • Follows all safety policies and procedures including use of safety equipment (PPE) and equipment safeguards
  • Perform other related duties as necessary

REQUIREMENTS:

  • Minimum 2 years previous customer service required
  • Experience with Microsoft office products and ERP systems
  • Ability to multi-task to meet deadlines in a fast-paced environment
  • Must have excellent problem-solving abilities, show great attention to detail, and have strong follow-up skills
  • Understanding of export process is helpful
  • Strong organizational skills required
  • Excellent written and oral communication skills

WORKING CONDITIONS:

  • Most work is sedentary

#IN

Recomended Jobs

  Classroom Staff Assistant [ESP1212]

Date : 16 January 2021 | Company : Ogden City School District | Location : Ogden

Answer telephone, greet public and assist guidance secretaries as needed. Develop, coordinate and host Career and College Exploration for Juniors involving more…


  System Administrator

Date : 16 January 2021 | Company : Apartment Management Consultants, LLC | Location : Salt Lake City

Install, configure, and troubleshoot Operating Systems and applications using efficient methods such as scripting and deployment tools to customize workstations…


  Office Staff Assistant [ESP1209]

Date : 16 January 2021 | Company : Ogden City School District | Location : Ogden

Responsible for providing primarily secretarial and/or clerical assistance, including computer data entry, typing, telephoning, filing, arranging appointments,…


  Special Education Behavior Staff Assistant [ESP1211]

Date : 16 January 2021 | Company : Ogden City School District | Location : Ogden

Answer phones, send and reply to emails and faxes, and make copies of Special Education Records for Social Security Claims. MAIN JOB TASKS AND RESPONSIBILITIES.


  Front Counter Crew Member

Date : 16 January 2021 | Company : Habit Burger Grill - Layton, UT | Location : Layton

Greet guests and take their orders. Prior experience as a cashier, associate, counter clerk, sales associate or other part time or full time front of the house …