Receptionist Rose Senior Living Novi

Title Receptionist
Date 2020
Company Rose Senior Living
City Novi

Short Description :

Guests, and vendors Must have a warm personality and be welcoming to our guests Rose Senior Living at Providence Park seeks a parttime Screener / Receptionist to join its team Prepares special reports, documents, correspondence, and provides ,…

Full Description :

at Providence Park seeks a part-time Screener / Receptionist to join its team. at Providence Park is developed and owned by Edward Rose & Sons, known for creating amenity-rich communities where people can appreciate comfortable and affordable living in beautiful settings. Partnering with Edward Rose & Sons is Ecumen, a not-for-profit organization that has grown to be one of the most innovative leaders in senior housing and services, empowering individuals to live richer and fuller lives. The Novi, Michigan, location consists of 182 units: 69 independent living rental apartment homes, 75 assisted living rental apartment homes and 38 residences for seniors requiring memory care services.

Responsibilities: Screens visitors to the community either at the Loading Dock employee entrance or at the Pavilion entrance. Asks questions and enters data to an already established spreadsheet. Sends people home who do not meet criteria to enter the building. Must have a warm personality and be welcoming.

The Screener/Receptionist will immediately notify the supervisor if they perceive any safety issues for residents, staff or others. This position will perform any necessary clerical functions working in accordance with established policies, procedures, and/or specific instructions from the supervisor.

Additional Job Responsibilities:

  • Screening visitors to the community either at the Loading Dock employee entrance or at the Pavilion entrance.
  • Greets all persons entering the facility in a professional and courteous manner. Informs, guides, directs and otherwise assists residents, visitors, staff, guests, and vendors. Notifies supervisor of any unsafe or perceived safety issues.
  • Asks questions and enters data to an already established spreadsheet
  • Sends people home who do not meet the criteria to enter the building.
  • Sends and receives fax transmissions, emails, scanned, mail as directed.
  • Ensures resident/tenant directory is accurate and up to date. Routes resident and office mail to appropriate parties.
  • Provides support to business office and other management staff, as directed. Prepares special reports, documents, correspondence, and provides clerical assistance as directed from various departments and staff.
  • Additional duties as assigned.

Minimum Required Qualifications:

  • Must have a warm personality and be welcoming to our guests.
  • Excellent customer service and telephone skills.
  • Ability to communicate effectively in both verbal and written formats.
  • Computer skills and experience with Microsoft Word and Excel.
  • Ability to follow all safety rules, regulations, policies and procedures of the facility including but not limited to: Vulnerable Adult and Abuse Policy, HIPAA, Resident’s Bill of Rights, Universal Precaution, AWAIR, OSHA, Right to know, SDS, ADA, HUD Policy and Procedures, Fair Housing laws and regulations.

Preferred Qualifications:

  • High School diploma or GED equivalent
  • Prior customer service experience
  • Prior experience working with seniors

This job description is not intended to be all-inclusive. The employee will also perform other reasonable related duties as assigned by the supervisor or other management personnel.

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