GENERAL OFFICE CLERK City of Newport News Newport News

Title General Office Clerk
Date 2020
Company City of Newport News
City Newport News

Short Description :

Of Court Orders, answering telephone and assisting Answers telephone and greets visitors Scanning and indexing permanent records, performing other miscellaneous duties such as, filing And equipment, including typewriters, computerdriven ,…

Full Description :

Clerk of the Circuit Court
2500 Washington Avenue

Newport News, VA 23607-4307

Angela F. Reason

Stacy C. White Phone (757) 926-8561
Chief Deputy Fax (757) 926-8531


General Office Clerk


Responsible for performing a variety of entry-level clerical work including mail distribution,

scanning and indexing permanent records, performing other miscellaneous duties such as, filing

and opening new cases, preparing a variety of Court Orders, answering telephone and assisting

customers. Employee must exercise tact and courtesy in contact with the general public. Work is

performed under the general supervision of the Clerk.


Depending on the Clerk’s functional assignment, job responsibilities may include any of the

following. This is not meant to be an exhaustive list of job functions, but a representative sample

of the type and level of work that is expected in this position

Serves as a support position to Newport News Circuit Court Clerk’s Office Personnel.

Uses the Virginia Supreme Court Case Management System (CCMS) and Case Imaging System

(CIS) to receipt, scan, index and verify civil and criminal related case documents and other court

related documents as designated by the Clerk.

Receipts, files and enters new civil, criminal, and miscellaneous cases into CCMS;

assigns docket numbers and files court documents; removes ended cases from the

docket; assist with jury management and necessary.

Performs general office duties to include opening mail and distributing to appropriate

personnel and/or departments.

Answers telephone and greets visitors; provides information or refers caller to appropriate

personnel and/or department.

Assists general public in record room by accessing and copying records; maintains security of

permanent records within the Circuit Court Clerk’s Office


Performs other related work, cross-trains, and performs a variety of duties in other sections of the

Circuit Court as required


Thorough knowledge of general math to include addition, subtraction, multiplication, division,

percentages and fractions

General knowledge of office procedures and principals

General knowledge of business English

Effective oral and written communication skills

Ability to deal effectively and tactfully with the general public

Ability to use personal and peripheral computer equipment and word processing and spreadsheet

software with reasonable speed and accuracy


High School diploma or equivalent required. At least 1 year of experience in data entry, customer

service and closely related experience; or any equivalent combination of education and experience

which provides the required knowledge, skills and abilities.


Physical Requirements: Must be physically able to operate a variety of general office machinery

and equipment, including typewriters, computer-driven date entry equipment, calculator, etc. The

work is sedentary in nature. Must be able to lift to 25 pounds at times to move boxes and deed

books, etc.

Data Conception: Requires the ability to compare and/or judge the readily observable, functional,

structural or compositional characteristics (whether similar or divergent from obvious standards)

of data, people or things.

Interpersonal Communication: Requires the ability of speaking and/or signaling people to

convey or exchange information. Including giving instructions, assignments or directions to others,

and receiving instructions, assignments or directions from others.

Language Ability: Requires the ability to read a variety of reports, records and forms, etc.

Requires the ability to prepare reports, records and forms using prescribed formats and confirming

to all rules of punctation, grammar, diction and style.

Intelligence: Requires the ability to apply principles of logical or scientific thinking to define

problems, collect data, establish facts, and draw valid conclusions; to interpret an extensive variety

of instructions, and to deal with several abstracts and concrete variables.

Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, to

follow oral and written instructions. Must be able to communicate effectively.

Numerical Aptitude: Requires the ability to utilize mathematical formulas; to add and subtract;

multiply and divide; utilize decimals and percentages.

Motor Coordination: Requires the ability to coordinate hands and eyes rapidly and accurately in

using office equipment.

Manual Dexterity: Requires the ability to handle general office equipment. Must have minimal

levels of eye/hand/foot coordination.

Interpersonal Temperament: Requires the ability to deal with people beyond giving and

receiving instructions. Must be adaptable to performing under stress and when confronted with

persons acting under stress.

Physical Communication: Requires the ability to talk and hear.

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