Closing the day, greeting all guests in a pleasant, courteous and enthusiastic manner while registering guest information and settling guest accounts for the Hotel While employed, you must maintain a valid and active Blue Lake Tribal Gaming Commission License Greet guests and ,…
Full Description :
MANAGEMENT RETAINS THE RIGHT TO CHANGE JOB DESCRIPTION AS DEEMED NECESSARY
Job Title: Night Auditor
Department: Hotel Operations Reports To: Revenue Audit Supervisor
FLSA Status: Non-Exempt Prepared By: Human Resource Manager
Revised Date: May 14, 2013 Approved By: Hotel Manager
Approved Date: May 14, 2013
Job Code: 91230 JOB SUMMARY
Responsible for reconciling hotel paperwork, posting to guest accounts, closing the day, greeting all guests in a pleasant, courteous and enthusiastic manner while registering guest information and settling guest accounts for the Hotel. ESSENTIAL DUTIES AND RESPONSIBILITIES
Audit hotel paperwork to ensure the day has balanced.
Posts room charges and taxes to guest accounts.
Verifies all account postings and balances.
Verifies all hotel paperwork is correct and balanced.
Runs preliminary reports.
Processes no shows and close of day.
Stocks the front desk with daily supplies.
Register arriving guests while implementing BLC service standards.
Settle guest accounts with the ability to make good business decisions regarding discounts.
Responsible to check-out and check-in cash till properly.
Must be knowledgeable in making reservations.
Greet guests and provide door service and bell/valet service when needed.
Ability to operate multi-line phone.
Provide guests with information on local attractions.
Resolves or refers to Management all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service.
Remains current on room rates, room availability and emergency procedures.
Remains current on groups and property events.
Direct work-flow of Guest Service Attendants regarding guest luggage and amenity needs.
Ensures management is aware of guest special requests or needs. Ensures guests’ profiles are properly noted in the Visual One property management system for action by the appropriate hotel department prior to check-in.
Maintain appearance standards as outlined in departmental and BLC policies.
Provide information and explain Players Club benefits, property amenities & marketing programs to our guests.
Provide courteous service to our guests and be cordial to all Team Members.
Communicate effectively both orally and in writing.
Maintain a good attendance record.
Other duties as assigned by management, including any supervisor, manager, or executive.
Promotes the following within the department and among all Team Members:
Creates an atmosphere of FUN for all casino guests.
Encourages mutual respect, dignity and integrity with all Team Members, by setting positive examples at all times.
Maintains a professional departmental, company and community reputation.
& Hotel requires Team Members, on a continual basis…
To provide a safe work environment for Team Members, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.
To maintain a professional departmental, company and community reputation.
To enforce performance standards, policies and procedures as they relate to the department.
To maintain a consistent, regular attendance record.
This job has no supervisory responsibilities. QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to work all shifts, weekends, holidays and special events as needed. EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); and accounting, front desk, reservations, PBX, bell staff, or valet experience is required. Computer experience is essential, including all windows applications. Prefer individual that is proficient in Visual One property management software. Good organizational and administration skills required. LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other Team Members of the organization. MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS, TRAINING While employed, you must maintain a valid and active Blue Lake Tribal Gaming Commission License. Must complete Training for Intervention Procedures (TIPS) for serving alcohol responsibly within three months of being employed and maintain a valid certificate while employed thereafter. PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The Team Member frequently is required to reach with hands and arms. The Team Member is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The Team Member must occasionally lift and/or move up to twenty-five (50) pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is regularly exposed to a moderate noise level.