Team Member-Franchise IHOP Depew

Title Team Member-franchise
Date 21 June 2020
Company IHOP
City Depew

Short Description :

Assisting guests in any way to guarantee guest satisfaction Be responsible for all monies in the cash drawer and handle cash, credit cards, and gift card transactions in a professional and efficient manner Be able to articulate clear ,…

Full Description :

Cashier

Position Purpose

The cashier provides a positive first impression inclusive of a warm, inviting greeting. Cashiers are brand ambassadors and as such must have comprehensive menu knowledge along with exceptional communication skills. The primary function of the cashier position is to ensure that all food, beverages, and merchandise are rung into the point of sales system properly. Cashiers provide fast, efficient service during register transactions while assisting guests in any way to guarantee guest satisfaction.

Essential Duties and Responsibilites

  • Must be able to perform multiple tasks while maintaining required standards of operation in daily restaurant activities.
  • Must be able to perform duties to ensure guest satisfaction. Work in a busy environment, under pressure while maintaining a high level of customer service and correcting any guest food issues.
  • Maintain a cheerful, courteous disposition and a neat, clean professional image.
  • Ensure all items are rung up correctly. Collect payments for goods, make change, and hand out receipts.
  • Be responsible for all monies in the cash drawer and handle cash, credit cards, and gift card transactions in a professional and efficient manner.
  • Have complete knowledge of the menu.
  • Suggest to each guest the purchase of additional food, beverages, and/or merchandise items.
  • Keep the register area clean, organized, and well stocked and properly perform opening and closing shift duties.

Qualification Standards

  • Be able to articulate clear greeting, requests for assistance, and farewell to guests.
  • Stands/works/moves during entire shift with frequent bending and stooping. Lifts and carries up to 10 lbs. multiple times per shift.
  • Be able to acknowledge hazards such as broken glass, burns, slipping, and tripping.
  • Be able to read menu items and understand ticket orders.
  • Be able to hear and communicate with managers, associates, and guests in the midst of loud background noises.
  • Be able to pass Cashier tests as required.
  • Able to work with different types of kitchen equipment, including but not limited to: coffee/tea brewing machine.

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