SCOOPERS Katie's Homemade Ice Cream Hyannis

Title Scoopers
Date 2020
Company Katie's Homemade Ice Cream
City Hyannis

Short Description :

Can text and make calls Inside and out, front and back Operate cash register Be available 15+ hours a week with no planned absences longer than 7 days ,…

Full Description :

Katie’s scoopers are responsible for providing great customer service, consistent scoops and positive vibes during every shift. They fill orders, ring up customers, keep the shop clean, choose fun, upbeat music, all while working shoulder to shoulder with the entire shop team. This role is an incredible (and fun!) summer job (April-October)! Candidates should embody our mission to live and serve happiness by being smart, generous, joyful, genuine and fearless.


  • Deliver great service.
  • Welcome and thank every customer.
  • Offer customers samples, menu suggestions and add-ons with a generous and friendly attitude.
  • Scoop scoops, make sundaes and mix shakes with love.
  • Keep calm and scoop on when it gets busy.
  • Share what’s awesome about Katie’s: our flavors, our ingredients, our people and our role in the community. Be curious and share what you learn.
  • Hustle and lead others to keep the shop looking great and fully stocked.
  • Continually stock ice cream, sorbet, waffle cones and merchandise.
  • Operate cash register; follow Katie’s cash handling procedures.
  • Wash tubs and dishes throughout your shift.
  • Keep shop inviting and clean: inside and out, front and back.
  • Follow health, safety and sanitation procedures with care.
  • Other duties as assigned.


  • Have great communication skills and a professional, friendly attitude
  • Be over 16 in order to work late nights. Most shifts are closing shifts and are scheduled until midnight.
  • Be available 15+ hours a week with no planned absences longer than 7 days in a row, June 1st through August 31st.
  • Willingness to pick up shifts on occasion strongly preferred
  • Be available to work at least one closing weekend shift (Friday-Sunday)
  • Ability to lift 50lbs on a regular basis
  • Have access to a phone that can text and make calls
  • Have access to the internet
  • Katie’s is a tobacco free company—we do not hire smokers


  • Starting at Massachusetts minimum wage.
  • The possibility to earn an extra $1-$3/hour in tips.
  • Flexible scheduling with the ability to trade shifts.
  • Scooping positions are seasonal and end in September or October. For scoopers who stay with us for multiple summers career advancement possibilities exist in our growing company.
  • All the ice cream you can eat!

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