Retail Supervisor Goodwill Industries Springfield

Title Retail Supervisor
Date 15 July 2020
Company Goodwill Industries
City Springfield

Short Description :

Inventories, reconciling cash with sales receipts, keeping operating records, and preparing daily record of transactions Supervises the cash register operation Goodwill offers a competitive salary and benefits package including medical/vision and dental, as well as a company matching retirement ,…

Full Description :

Would you like to be a part of an organization that changes people's lives?

Goodwill Industries is hiring! We are looking for a full-time Supervisor to join our Springfield Team.The Supervisor assists the Manager with store operations by performing tasks including:

  • Assists store manager with store operations including: supervision of employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping operating records, and preparing daily record of transactions.
  • Responsible for the store’s operation in the Store Manager’s absence; including, but not limited to directing the activities of store personnel, ensuring that all sales transactions are rung up and reported accurately and ensure that donated goods are processed appropriately. In addition to supervisory functions, performs cashier and processing duties as needed. Follows all customer service guidelines; strives to provide exceptional customer service to all customers, donors and employees at all times.
  • Answers customer’s questions concerning location, price and use of merchandise.
  • Coach and trains staff to meet agency expectations.
  • Supervises the cash register operation. Totals customer’s purchase, accepts payment, makes necessary change and bags merchandise. Performs various tasks as necessary.
  • Coordinates with production leads to maintain adequate supplies to meet store needs.
  • Plans and prepares work schedules and assigns employees to perform specific duties. Provides clear directions and adequate supervision.
  • Strives to meet all assigned goals. Ensures high standards are met for both customer and donor service.
  • Perform store opening and closing procedures following defined procedures, as assigned.
  • Maintains adequate supplies to meet store needs. Orders merchandise or prepares requisitions to replenish merchandise on hand as assigned.
  • Ensures compliance of employees with established security, sales, and record keeping procedures and practices. Follows and enforces all policies, procedures, and work rules.
  • Maintains safe working conditions and properly trains employees to perform tasks in a safe manner using established safety program. Follows and promotes all safety standards. Practices and trains safe lifting techniques.
  • Maintain production areas to ensure ease of operations.
  • Conduct individual and group training sessions.
  • Ensure that open communication exists at all levels in the store.
  • Take corrective action to ensure acceptable employee performance according to policy.
  • While performing the duties of this job, the employee is frequently required to stand, walk, and talk or hear. The employee is occasionally required to reach with hands and arms.
  • The employee must frequently lift and/or move up to 10-25 pounds and occasionally lift and/or move up to 40 pounds.

Interested applicants can respond to this posting with a resume or pick up an application at any Goodwill Retail Store. Goodwill offers a competitive salary and benefits package including medical/vision and dental, as well as a company matching retirement plan, and paid sick and vacation time accrual. Candidate must be able to successfully complete a pre-employment drug screening (including THC) and background check.

Goodwill Industries is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $13.50 - $19.00 per hour


  • Dental Insurance
  • Employee Assistance Program
  • Employee Discount
  • Flexible Spending Account
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Retirement Plan
  • Vision Insurance


  • Holidays
  • Monday to Friday
  • Weekends

COVID-19 considerations:
To protect employees and customers we require masks in our stores. We have installed clear plastic dividers at registers to protect cashiers and are supplying masks, gloves and hand sanitizer for employees. We also are sanitizing all areas regularly.


  • Cash Handling: 2 years (Preferred)
  • Cash Register: 1 year (Preferred)
  • Customer Service: 2 years (Preferred)
  • Retail Supervisor: 1 year (Preferred)

Work Location:

  • One location

Pay frequency:

  • Every other week

Work includes:

  • Evenings
  • Weekends
  • Holidays

Paid Training:

  • Yes


  • Store Manager
  • Assistant Manager

Work Remotely:

  • No

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