Customer Care Associate (Immediate Openings - No Weekends) USAble Life Little Rock

Title Customer Care Associate (immediate Openings - No Weekends)
Date 11 September 2020
Company USAble Life
City Little Rock

Short Description :

Answer inquiries, troubleshoot claims, and investigate payment discrepancies Ensure we remain the preferred choice for employers, insurance agents, and brokers in our distribution network Basic knowledge of MS Office including Word, Excel, and email tools Ability to ,…

Full Description :

We're currently searching for Customer Care Associates to join our dynamic team at ! Do you enjoy being able to make a meaningful difference in the lives of others? Are you an adept problem solver with outstanding people skills? If you answered "yes," this role may be the perfect fit for you. As a valued contributor to the Customer Care team, you have the chance to provide peace of mind when our customers need it most.

What We Offer:

  • Pay starting at $16.00 per hour with perfect attendance awards up to $1,700 annually
  • Great hours: Monday – Friday, 8:00 a.m. – 5:00 p.m., no holidays or weekends
  • Possible remote opportunity with company-provided equipment
  • Classroom and hands-on training
  • Career advancement opportunities
  • Diverse, inclusive, and community-minded organization
  • Team-oriented, collaborative group of peers
  • Comprehensive benefits package including medical, dental, and vision coverage, flexible PTO, best-in-class 401(k) matching program with 100% vesting upon hire, and tuition reimbursement

What We Do:

  • Committed to delivering the best insurance products for our customers
  • Invested in the success of our team members
  • Engaged as a diverse group of individuals working together to go the extra mile
  • Recognized as multi-year Best Places to Work by Arkansas Business

What You'll Do:

  • Demonstrate in both word and action a high quality of care, service, and accountability
  • Communicate professionally and empathetically to make it easy for members and employers to understand and access their benefits
  • Exhibit our commitment to providing peace of mind
  • Ensure we remain the preferred choice for employers, insurance agents, and brokers in our distribution network

Essential Duties:

  • Provide exceptional service by listening, understanding, and demonstrating empathy for the caller's needs and situation
  • Review and proficiently explain coverage provisions, claims statuses, and claims decisions
  • Navigate multiple systems as sources of customer information to answer inquiries, troubleshoot claims, and investigate payment discrepancies
  • Demonstrate proficiency in our products and services
  • Respond to questions from members, employers, and brokers regarding claims, policies, and billing requests
  • Maintain well-written notes on all service interactions in a Customer Management System (Salesforce)

Required Knowledge, Skills, and Abilities:

  • Ability to listen to the customer's question, probe for appropriate information, and understand the underlying need
  • Express verbal and written information clearly and professionally
  • Strong critical thinking and problem-solving skills
  • Demonstrate ability to work in multiple administrative systems to locate information, investigate and resolve questions
  • Ability to be self-sufficient, manage time in a scheduled work environment and work well with other team members
  • Basic knowledge of MS Office including Word, Excel, and email tools
  • Understand the sensitivity of customer data and demonstrate the ability to protect both customer and business information

Required Education and Experience:

  • High school diploma or GED
  • One year customer service experience
  • Or, equivalent military experience

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