Hospitality environment and be highly driven to provide our guests with superior hospitality and excellent service Greet and escort guests to rooms Transport guest luggage to and from guest rooms and/or designated bell area Identify and ,…
Full Description :
The Brenton Hotel is searching for Bellmen for the Guest Services team of the hotel. This is an exciting opportunity to be a part of a team charged with creating a world class member experience that rivals Newport’s best. Successful candidates require an enthusiasm and passion for hospitality, that inspires and ensures that guests feel well taken care of. Qualified candidates will thrive in a guest focused, hospitality environment and be highly driven to provide our guests with superior hospitality and excellent service.
Essential Duties and Responsibilities:
Greet and escort guests to rooms.
Open doors and assist guests/visitors entering and leaving property.
Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.
Identify and explain room features to guests (e. g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).
Transport guest luggage to and from guest rooms and/or designated bell area.
Assist with luggage storage and retrieval.
Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
Supply guests with directions.
Arrange transportation (e. g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed.
Communicate parking procedures to guests/visitors.
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information; protect company assets.
Support all co-workers and treat them with dignity and respect.
Support team to reach common goals.
Comply with quality assurance expectations and standards.
Must be eligible to work in the United States of America.
Must be at least 18 years of age.
Excellent written and verbal communication skills, conveying information and ideas clearly
Be able to work with a variety of colleagues and guests.
Be able to take and give direction.
Must be neat, courteous, flexible and extremely detail oriented.
Must enjoy and be able to meet the public with poise.
Ability to remain calm, courteous, and professional with demanding guests and in difficult situations.
Must be able to show initiative in job performance, including the anticipation of what needs to be done before it becomes necessary.
A team player, that is flexible and willing to help support the hotel’s goals and the ability to support other hotels rooms operations.
Ability to work a varied schedule that is dictated by our guest demand and may include evenings, weekends and holidays.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move up and down stairs and/or service ramps.
Move over sloping, uneven, or slippery surfaces and steps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Read and visually verify information in a variety of formats (e. g., small print).
Move at a speed that is required to respond to work situations (e. g., run, walk, jog).
Know who to notify in case of broken equipment or unsafe/unsanitary conditions
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Assist with moving, lifting, carrying, and placing of objects weighing in excess of 75 pounds.
Must have bilateral fine manipulation of both hands which may be repetitive throughout shift.
May be vertically mobile for the entire shift.
Schedule varies according to operational needs; may include early mornings, evenings, weekends, holidays, and split-shifts.
Hazards include, but are not limited to stress, lifting injuries, exposure to unsanitary materials, slips, and tripping.
Full time year round employment with health insurance.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required or personnel so classified. All persons may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Job Types: Full-time, Part-time
Paid Time Off
10 Hour Shift
12 Hour Shift
8 Hour Shift
Monday to Friday
Bellman: 1 year (Preferred)
High school or equivalent (Preferred)
Typical start time:
Typical end time:
This Job Is Ideal for Someone Who Is:
Dependable -- more reliable than spontaneous
People-oriented -- enjoys interacting with people and working on group projects
Detail-oriented -- would rather focus on the details of work than the bigger picture
This Company Describes Its Culture as:
Detail-oriented -- quality and precision-focused
People-oriented -- supportive and fairness-focused