Program Manager III Lancaster Shelter Volunteers of America Los Angeles Lancaster

Title Program Manager Iii Lancaster Shelter
Date 2020
Company Volunteers of America Los Angeles
City Lancaster

Short Description :

Insurance, and/or reliable mode of transportation Develop best practices and tools for project execution and management Bachelors Degree in Social Work or related discipline or a combination of relevant education and experience 4 years Develop and manage project ,…

Full Description :

About Us:
Helping Our Most Vulnerable Change Their Life Stories
Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at
Program Manager III will execute the program service grant according to contract and budget guidelines. This includes overseeing resources and coordinating the efforts of the program team members including VOALA sub-contractors, community partners, and ongoing outreach as it pertains to the target population. The Program Manager III will assure that all goals and objectives are accomplished according to plan.
Develop and manage project budget, project development, performance goals, and service delivery for service programs in accordance with stated grant requirements
Develop program policies, procedure plans, and associated communications documents
Proactively manage changes in project scope, identify potential crises, and devise contingency plans
Develop best practices and tools for project execution and management
Train, coach, and manage service team on program requirements, tools, and methods to meet those requirements
Effectively communicate project expectation to team members and senior management in a timely and clear fashion
Delegate tasks and responsibilities to appropriate personnel
Manage multiple teams of staff located at various work sites
Monitor and verify services provided to each participant on a regular basis and determine the quality and effectiveness of services provided
Ensure program interim and final goals and requirements are achieved
Prepare monthly budget reports and proposals
Estimate and allocate resources that participants may need in order to achieve project goals
Create and analyze budget, reports, and program goals
Communicate with funder on an ongoing basis
Collaborate with community partners for services and housing opportunities to program participants
Coach, mentor, and supervise project team members and influence them to take positive action and accountability for their assigned work
Collaborate with other VOALA programs and community partners and representing the interests of the agency, the program and its participants in all networking and public relations opportunities
Effectively prioritize and execute tasks in high pressure situations
Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
Valid California driver’s license, acceptable proof of automobile insurance, and/or reliable mode of transportation
Bachelor’s Degree in Social Work (or related discipline) or a combination of relevant education and experience (4 years)
5 years of experience in Social Services Program Management, Coordination or Supervision
Minimum of 4 years of direct experience in Staff Management Experience in Homeless Services, Department of Mental Health and/or Substance Use Disorder (DMC) Programs
Budget Management / Oversight Experience
Experience managing programs with over 10 staff, serving clients with multiple modalities
Demonstrated skills in working with participants from various backgrounds, particularly homeless individuals.
Demonstrated skill in program administration with budget oversight.
Knowledge of Housing First Model and Harm Reduction Model
Strong knowledge of case management ethics, HIPAA Programmatic standards of operation and clinical engagement, clinical documentation methods, client focused ideology.
Microsoft Office (Outlook, Word, Excel)
Demonstrated excellent written and verbal English Language skills.
Ability to work comfortably with target population
Conflict Management Skills
Must be flexible and willing to work weekends/evenings as necessary
Proven Expertise in relevant subject matter
Strong public speaking ability
Able to provide valuable expertise to senior management while mentoring junior staff
Able to organize and schedule team’s caseload, support efforts of subordinates towards program goals
Ability to coach and mentor staff
Demonstrated ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients.
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards
Dependable, collaborative, have regular/dependable attendance, be prompt, positive mindset, flexible, organized, Client Focused.
Master’s Degree in Social Work or discipline related to program services
History of working with multiple community partners, existing relationships a major plus.
Experience connecting clients to community and government resources.
Experience serving the target community
Bilingual in English and Spanish.
Well informed of organizational priorities and procedures.
Knowledge about community resources
Familiar with HMIS
Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law
This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

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