Safe Care Assistant (Front Desk) Brigham and Women's (BWH) Brookline

Title Safe Care Assistant (front Desk)
Date 2020
Company Brigham and Women's (BWH)
City Brookline

Short Description :

Zone, one stays abreast of new tools and methods, rising to add value and build challenge in current assignments Greet patients and visitors at hospital entrances and confirm they are COVID19 asymptomatic And if necessary develop alternative courses of action Understand how ,…

Full Description :

This is a temporary opportunity up to 40 hours/wk.Part-time can be available for 20 hours

Various work locations available.

Could lead to other permanent opportunities

Boston, Chestnut Hill, Foxborough, Westwood, Weymouth, Pembroke, Braintree, Scituate

Must be able to work Day, Evening, Overnight and Weekend shifts for the following temporary roles:

Brigham and Women’s Hospital is committed to putting every Patient First. Every employee plays a role in providing a positive impact on patients and the care they receive at Brigham and Women’s Hospital. Our service will be distinguished by the delivery of high-quality and safe patient care, respect and dignity in all interactions with patients, families and colleagues and by customer service excellence.

All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas:

People: Focus on serving the community through collaboration and respect

Self Management: Accountability, professionalism and commitment to growth and development

Organization: A commitment to quality, service and exceptional performance

Meeting these expectations is key to the success of the department and the organization.

Mask and Attestation Greeters: At designated hospital entrances request all who enter the building sanitize their hands, distribute face masks and ensure they are properly applied. Confirm all who enter the building are symptom free via Partners COVID pass or verbal attestation.

Patient Screeners: Greet patients and visitors at hospital entrances and confirm they are COVID-19 asymptomatic; also escort patients and their visitors with finding their destination within the hospital.

Social Distancing Monitor: Monitors hallways, elevators, stairwells and congregating areas to ensure that individuals are maintaining a safe 6 ft. distance from one another.

Personal Protective Equipment (PPE) Distribution: At designated stations throughout the interior of the hospital provide employees with required Personal Protective Equipment (masks, scrubs, face shields, etc.)

Basic Qualifications:

  • High School Diploma/GED required
  • Students pursuing a higher level degree in nursing or health care administration strongly preferred.

BWH Behavioral Competencies

1. People: Focus on serving the community through collaboration and respect

Inclusiveness : Maintain an environment where individuals value and respect differences in all situations. Stand firm against intolerance and bias to create a welcoming environment and respect all individuals regardless of race, gender identity, ethnicity, language, sexual orientation, age, physical or mental ability, religion, socio-economic status, or national origin.

  • Work effectively with others who have diverse perspectives, talents, roles, backgrounds and/or styles
  • Contribute to a positive team environment where differences are respected, supported and are free from stereotyping and offensive comments
  • Be professional when approached about behaviors that might be perceived as disrespectful

Open Communication: The ability to effectively articulate and receive information in a clear, concise and timely manner.

  • Practice active listening skills
  • Foster and maintain an environment that respects open dialogue, differences of opinion, as well as diverse communication styles
  • Ensure that information is shared in a clear, accurate, and timely manner using the appropriate communication method for your audience
  • Express oneself clearly and professionally in your verbal, non-verbal, written, and electronic communication

Building Collaborative Relationships: Identifying opportunities and taking action to build relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve organizational goals.

  • Take initiative to support others and build productive relationships that will lead to a cohesive workplace
  • Interact effectively with other team members, departments and customers to accomplish organizational goals

Organizational Awareness: Understand how one’s own work affects the organization as a whole and demonstrate a commitment to the organizational goals.

  • Support and respect BWH’s mission, vision, values and history
  • Understand and recognize how your individual role and department impacts the organization

2. Self Management: Accountability, professionalism and commitment to growth and development

Embracing Change: Demonstrate adaptability and openness to organizational changes needed to improve effectiveness and goals.

  • Support and positively participate in organizational and/or job specific changes
  • Initiate appropriate action when change is needed
  • Be flexible and open to new ideas
  • Adapt to shifting priorities

Learning Oriented: Predisposed to pursue learning opportunities even outside own comfort zone, one stays abreast of new tools and methods, rising to add value and build challenge in current assignments.

  • Demonstrate openness to learning from successes and failures
  • Recognize and participate in learning opportunities
  • Seek and share best practices

Professionalism: Practice respect for self and others; and adhere to BWH standards, policies, and procedures at all times.

  • Adhere to BWH’s Code of Conduct, Guide to Ethical Standards, policies and procedures
  • Align behavior with the organizational mission and values
  • Practice respect in accordance to the BWH standards
  • Demonstrate responsibility, reliability, and trustworthiness

3. Organization: A commitment to quality, service and exceptional performance

Quality and Safety Focus: Responsible for meeting standards of performance or outcomes in a safe manner while avoiding risks.

  • Align job performance with quality and safety standards (e.g. The Joint Commission, BWH and department specific standards)
  • Adhere to established policies and procedures
  • Take action to prevent errors
  • Identify and report adverse events, errors and incidents

Efficiency and Performance Improvement: Systematic approach to improve performance by eliminating waste, non-value added activities and variability in processes.

  • Participate in process and performance improvement by identifying, analyzing, and enhancing existing processes to achieve better outcomes
  • Maximize available resources to achieve performance measures; reduce waste, rework, and work-arounds consistent with one’s role

Problem Solving: Able to gather appropriate data and diagnose the cause of the problem before taking action; and if necessary develop alternative courses of action.

  • Recognize actual and potential problems and take appropriate action towards a solution
  • Offer assistance, as needed, when a potential problem situation is observed
  • Use good judgment to keep manager informed of problems or issues, following department practice

Service Excellence: Focusing one’s efforts towards anticipating, meeting and exceeding the expressed and unexpressed needs or expectations of internal and external customers.

  • Apply service standards consistently to present a positive image of BWH to colleagues, health providers, patients, families, and visitors:
  • Engage with positive greetings and active listening
  • Empathize by expressing understanding
  • Educate throughout the information exchange
  • Enlist thoughts and ideas from others

EEO Statement
Brigham and Women’s Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.

Job Types: Full-time, Part-time, Temporary

Pay: $15.00 - $16.00 per hour

Benefits:

  • 401(k)
  • 401(k) Matching
  • Dental Insurance
  • Disability Insurance
  • Employee Assistance Program
  • Flexible Schedule
  • Flexible Spending Account
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Parental Leave
  • Professional Development Assistance
  • Retirement Plan
  • Tuition Reimbursement
  • Vision Insurance

Schedule:

  • Day shift
  • Holidays
  • Monday to Friday
  • Night Shift
  • Weekends

Experience:

  • customer service: 1 year (Preferred)

Education:

  • High school or equivalent (Required)

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