Sales Associate Lake Ridge Ace Hardware Lakewood

Title Sales Associate
Date 10 November 2020
Company Lake Ridge Ace Hardware
City Lakewood

Short Description :

Courteously and effectively Basic computer skills to allow usage of instore tools for everyday customer needs Greet customers entering and throughout the store Assist with daily maintenance, orderliness and cleanliness of the sales ,…

Full Description :

Our Sales Associates provide world-class customer service as well as assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.
Essential Duties & Responsibilities
Include the following. Other duties may be assigned.
Customer Service:
  • Provide a positive representation of Ace Hardware.
  • Proactively assist customers in solving problems.
  • Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
  • Possess a friendly outgoing demeanor; work well with customers as well as associates.
  • Ensure all pages and calls are answered promptly, courteously and effectively.
  • Forward any customer complaint that cannot be handled to a member of management.
  • Possess strong product knowledge and knowledge of store layout and location of products.
  • Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
Store Operations
  • Assist in creating a positive, professional and safe work environment.
  • Assist with receiving, checking in and stocking of merchandise throughout the store.
  • Assist with maintaining back stock levels.
  • Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
  • Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
  • Assist with merchandise resets through the store.
  • Provide assistance to Department Specialists, i.e. price changes, special orders.
  • Ensure signage is current throughout the store.
  • Operate forklift with proper training.
  • Communicate any Store Support Center issue to General Manager for follow up.
  • Communicate any merchandising, cost control or sales idea to General Manager.
  • Participate in store meetings.
  • Be professional in appearance and actions.
  • Perform all other duties as assigned.
Other Essential Requirements
Willingness to continuously learn and train to further our ability to help our customers
Basic computer skills to allow usage of in-store tools for everyday customer needs
High School or GED equivalent.
Formal retail experience preferred.
Physical Demands
Standing, walking, lifting (up to 25lbs) and climbing.

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