Sales Associate Pottery Barn Lakeside Shopping Center Metairie

Title Sales Associate
Date 19 October 2020
Company Pottery Barn Lakeside Shopping Center
City Metairie

Short Description :

Area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces Utilize design expertise to assist clients in one on one consultations in the store and inhome regarding the design ,…

Full Description :

Our Company

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

Position Summary

Provide customers with a unique shopping experience by offering excellent customer service. Meet or exceed personal sales goals, utilizing effective selling techniques and design expertise during in-store and in-home consultations.

Specific Responsibilities

  • Utilize design expertise to assist clients in one on one consultations in the store and in-home regarding the design of their living spaces to drive store sales.
  • Perform productive in-home\in-store consultations including the ability to accurately measure and assess the client's living space.
  • Engage the clients in a professional and personable way that demonstrates your personal passion for the product.
  • Maintain a professional appearance that represents the Pottery Barn brand.
  • Create and present design plans based on client's needs, style, preferences and living space.
  • Follow through on product arrivals and set up with each client to ensure a seamless experience.
  • Demonstrate excellent clienteling skills including following up with clients regarding promotions, new product arrivals etc.
  • Maintain knowledge of current sales and promotions in order to achieve and exceed established sales and productivity goals.
  • Utilizing exemplary World class service standards assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
  • Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment.
  • Efficiently and accurately perform register transactions i.e., sales, returns, and exchanges.
  • Assist in implementation and maintenance of visual merchandise presentation, signage and lighting.
  • Perform other duties as assigned by management.
  • Comply with all Company policies and procedures.

Personal Competencies

Drive for Results - Credibility earned through delivering results. Balances urgent and effective action, commitment to excellence, taking initiative to resolve problems and work quality. Demonstrates high initiative and provides leadership in a project-oriented environment.

Effective Communication - Communicates clearly and effectively with associates at all levels, board members, external partners and customers. Strong verbal and written presentation skills including the ability to communicate complex ideas in a simple way and to tailor key messages and presentation style to multiple audiences.

Influence and Collaboration - Builds and sustains collaborative relationships at multiple levels in the company. Able to work through complex disagreements and conflict to achieve resolution. Builds trust by including others and by keeping the cross-functional teams focused on the success of the entire company.

  • 1-2 years retail sales experience, (specialty in furniture and design retail preferred)
  • 1-2 years customer service experience.
  • Strong communication skills.
  • Strong clienteling and customer follow-up skills.
  • Ability to complete and coordinate complex large orders within a variety of sales channels.
  • Ability to think proactively to anticipate client's needs.
  • Experience in working with the six elements of design preferred.
  • Proven ability to prioritize and handle multiple tasks simultaneously.

Education:

  • High school or equivalent (Required)

Work authorization:

  • United States (Preferred)

Job Type: Part-time

Pay: $14.00 per hour

Benefits:

  • Employee discount
  • Flexible schedule

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekends

COVID-19 considerations:
To keep our employees safe as possible, we’ve installed clear plastic barriers, provided masks and gloves, hand sanitizer, and require all customers to wear a mask when in our establishment.

Experience:

  • retail: 1 year (Preferred)

Education:

  • High school or equivalent (Preferred)

Work authorization:

  • United States (Preferred)

Work Remotely:

  • No

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