Full-Time Center Associate The UPS Store #2847 Mountain View

Title Full-time Center Associate
Date 13 October 2020
Company The UPS Store #2847
City Mountain View

Short Description :

Customer service to walkin customers and telephone inquiries The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance Takes ownership ,…

Full Description :

The Part-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time. The candidate must be reliable.


RESPONSIBILITIES
  • Delivers outstanding customer service to walk-in customers and telephone inquiries
  • Continuously practices good listening skills with customers, UPS Store team members, and leadership
  • Takes ownership of the customer's shipping needs and offers viable solutions
  • Takes action to learn all product and service offerings, alternative solutions, and industry trends
  • Operates all equipment, software, and devices in an expert fashion and is willing to teach others
  • Maintains a clean, organized, and safe working environment
  • Delivers outstanding customer service to walk-in customers and telephone inquiries
  • Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions
  • Completes tasks independently in a quick turn environment
  • Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services
  • Boxes and ships products when necessary
  • Calls customers to arrange pickup of products
  • Helps customers with expert boxing and packaging, selling the appropriate products to ship materials safely and efficiently
  • Takes ownership of any shipping problems and offers viable solutions

QUALIFICATIONS
  • High school diploma or GED required
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 40+ pounds
  • Willing and able to work 25 to 30 hours per week for a 6-day work week

BENEFITS
  • Employee Discounts
  • Flexible Schedule

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