PATIENT SERVICES RECEPTIONIST Toledo Clinic Toledo

Title Patient Services Receptionist
Date 2020
Company Toledo Clinic
City Toledo

Short Description :

Skills required Greets and directs patients amp visitors, updates patient demographic insurance information, scans appropriate documents to the EMR, collects copays and outstanding balances and posts patient payments Greets patients as they approach the desk Maintains ,…

Full Description :

This is a full-time position, hours will vary.
General Summary:
Greets and directs patients & visitors, updates patient demographic insurance information, scans appropriate documents to the EMR, collects copays and outstanding balances and posts patient payments.

Principal Duties & Responsibilities:
  • Greets patients as they approach the desk.
  • Checks in patients and notifies the medical offices via the patient tracking system. Directs patients to appropriate departments.
  • Registers new patients consisting of insurance information, demographic information, physician information, scanning appropriate
documents to the EMR, and verifying insurance electronically, etc.
  • Performs Patient Services Duties.
  • Updates patient demographic information in the computer system.
  • Requests and verifies patients’ insurance information and enters changes in the computer system.
  • Supporting other departments with miscellaneous duties that can be performed at the work station.
  • Maintains neat and orderly work area and lobby.
  • Assist with Curbside Registration.
  • Other duties as assigned.
Knowledge, Skills & Abilities:
Required:
  • Must have proven excellent customer service skills
  • Previous receptionist or clerical experience and excellent interpersonal skills required.
  • Ability to type and familiarity with computer required.
  • Consistently arrives at work, in professional attire, on time and completes all tasks within established time frame.
  • Seeks appropriate tasks when primary tasks are completed and assists co-workers as needed.
  • Demonstrates adaptability to expanded roles.
  • Adheres to clinic’s policies and procedures.
Education:
  • HS diploma or GED required.

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