Member Care Advocate Texas Trust Credit Union Arlington

Title Member Care Advocate
Date 2020
Company Texas Trust Credit Union
City Arlington

Short Description :

Environment while maintaining a high level of professionalism Ability to handle difficult member calls to resolution Texas Trust Credit Union is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ,…

Full Description :

Member Care Advocate I

Role Responsibilities

Responsible for satisfying member’s financial needs in the following areas:
  • answer inbound calls from members in a call center environment while maintaining a high level of professionalism;
  • Follow the consumer identify verification process according to company policy; including the Customer Information Program (CIP) and Knowledge-Based Authentication (KBA)
  • Adhere to all system Warning Codes and Fraud Alerts per company policy;
  • perform all maintenance functions to better meet the needs of the member;
  • have an understanding of other departments processes as well as documentation for other departments to process transactions;
  • actively expand the member relationships by cross selling products or referring customers to appropriate lines of business;
  • handle emails, chat and voice mails that come into the Call Center;
  • document all interactions with members, and follow up to ensure work is completed timely, accurately and within required service standards;
  • ability to handle difficult member calls to resolution;
  • maintain a working knowledge of the Credit Union’s complete line of products, services, and promotions as well as all compliance regulations;
  • ability to positively adjust to a rapidly changing environment;
  • driven to meet individual and team performance goals defined by Management;
  • perform various other duties as assigned.

Required Experience

  • Six (6) months customer service experience;

Skills, Education and/or Certifications Required

  • High School Diploma/GED;
  • Strong listening, written and verbal communication skills and problem solving skills;
  • Flexible and adaptable about work schedules, which will include weekends;
  • Ability to use a headset and to sit for long periods of time;
  • Computer proficient-familiar with Microsoft Office programs, internet and basic office equipment;
  • Good problem-solving, negotiation and time management skills;
  • Attendance is an essential function of the position;
  • Teamwork abilities, ability to multitask, ability to be proactive, and a self-starter;
  • Ability to manage difficult situations with little supervision;
  • One (1) year or more years of experience in a high volume call center environment with a track record of meeting and/or exceeding goals is preferred;
  • Minimum two (2) years of college course work preferred;
  • Multilingual verbal and written skills preferred.
is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Posting Number:


Open Date:



Member Care Advocate I

Recomended Jobs


Date : 27 November 2020 | Company : Tarrant County, TX | United States

Must possess a valid driver license and obtain a Texas license within 30 days of hiring. Must obtain Jailer License within one (1) year.

  CIB - Transactions Specialist II - 1st Shift

Date : 27 November 2020 | Company : JPMorgan Chase Bank, N.A. | Location : Fort Worth

Intermediate Qwerty keyboard usage and basic 10-key data entry. As a Remittance Processing Specialist, you'll be responsible for processing daily document…

  Tow Operator

Date : 27 November 2020 | Company : Southwest Auto Tow | Location : Dallas

New hires will complete 3-4 weeks of training at our headquarters facility and in the field with our team of highly experienced drivers.

  Site And Temperature Screener At North Central Surgical Center

Date : 27 November 2020 | Company : United Surgical Partners International Inc (USPI) | Location : Dallas

Ask employees, physicians, vendors, patients, and guests a series of questions regarding travel and exposure to COVID-19. Must be at least 18 years of age.

  Laundry Staff

Date : 27 November 2020 | Company : Southwest Nursing Center | Location : Fort Worth

Performs day-to-day activities of the laundry department to ensure provision of quality laundry service compliance in accordance to Federal, State and Local…