Patient Access Scheduling Representative, Full Time, Day Shift - Central Scheduling Adventist Health Castle Kailua

Title Patient Access Scheduling Representative, Full Time, Day Shift - Central Scheduling
Date 2020
Company Adventist Health Castle
City Kailua

Short Description :

We provide wholeperson care to our communities and champion the greater good from the operating room to the boardroom, we are driven by our unique passion to live Gods love through health, wholeness and hope More than just a beautiful campus, ,…

Full Description :

is more than an award-winning health system. We provide whole-person care to our communities and champion the greater goodfrom the operating room to the boardroom, we are driven by our unique passion to live God's love through health, wholeness and hope. From Oregon to Oahu, we have a calling to always do more. Now is your chance to apply your passion to our mission.
Located minutes from Lanikai Beach in Windward Oahu, Castle is nestled at the base of the beautiful Ko’olau mountain range. More than just a beautiful campus, AHCS also one of five organizations nationwide to receive the 2017 Baldrige National Quality Award.
Featuring a full-service medical center, Castle offers a wide range of inpatient, outpatient, and home-based services, with over 1,000 employees and staffed by more than 300 physicians. Located just outside of Kailua, AHCS serves all of O'ahu and is the primary health care facility for the Windward side of the island.
We're looking for someone to join our team as a Patient Access Scheduling Representative who: Schedules patients for facility services including ancillary, surgical, and medical testing/procedures/admissions in Scheduling Books and based on the physician order received. Applies substantial knowledge of the job and experience to complete a wide range of activities with varying difficulty. Regularly works with sensitive and confidential information, often involving the interpretation of policies and procedures to guide use.
Essential Functions:
  • Completes the scheduling process for patient and physicians requesting service in a professional, compassionate and courteous manner. Responsible for obtaining pre-defined data, completion of scheduling process in computer system, scheduling conflict resolution, cancellations or revisions based on patient/provider/or facility request. Provide patients with necessary instructions regarding preparation, timing and location of exams per facility guidelines.
  • Communicates effectively with departments of the hospital and physician offices in a timely, courteous and professional manner. Responsible for selecting correct patient and correct service/exam. Ensures that orders and required authorizations are in place. Collects clinical data under facility direction to ensure test is appropriate. Provides excellent customer service in a polite, professional and compassionate way.
  • Performs other job-related duties as assigned.

You'll be successful with the following qualifications:
Education:
  • High School Education/GED or equivalent: Preferred
  • Associate's / Technical Degree or equivalent combination of education/related experience: Preferred
  • Two years healthcare experience: Preferred

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